In the front desk role, you are responsible for the reception and guidance of guests and making sure they have agreeable visits. You are also expected to handle some administrative activities including receiving shipments, and filing and organizing documents. You may be asked to prepare logistical requirements for firm activities. Success in this role is demonstrated by maintaining the cleanliness and quality of front desk activities, as well as organizing supplies and documents.
Front Desk Officer Job Responsibilities and Duties
Answers phone calls courteously
Guides guests and issues guest badges
Handles client complaints
Files documents
Maintains schedules
Plans business travel
Refills office supplies
Receives deliveries
Responds to customer inquiries
Front Desk Officer Job Requirements
Excellent communication skills
Proficiency in computer programs
Planning and organizing abilities
Exceptional interpersonal skills
Ability to work with different groups of people
Multitasking abilities
Efficient time management skills
High school diploma or equivalent required