-Receive, process, and manage takeout and delivery orders from various platforms, including phone calls, online orders, and 3rd-party delivery services.
-Provide excellent customer service by answering inquiries, offering menu recommendations, and addressing any concerns or issues that arise.
-Accurately input orders into the restaurant's point-of-sale (POS) system and verify order details to ensure correct items, quantities, and special requests. Coordinate with the kitchen staff to ensure timely order preparation and packaging.
-Carefully assemble and package orders to maintain food quality and presentation standards. Pay attention to proper packaging techniques to avoid spills, leaks, or damage during transportation.
-Coordinate with delivery drivers or third-party delivery services to ensure prompt and efficient order deliveries. Provide accurate delivery instructions and address any issues that may arise during the delivery process.
-Process payments for takeout orders, including cash, credit/debit cards, and digital (tap, phone) payment methods. Ensure accurate cash handling and proper reconciliation of sales at the end of each shift.
-Maintain a clean and organized work area, including the takeout counter, packaging station, and storage areas. Adhere to food safety and hygiene standards.
-Stay updated on the restaurant's menu items, ingredients, and specials to effectively communicate with customers and provide accurate information and recommendations.
-Identify opportunities to upsell additional menu items, beverages, or promotions to increase sales and enhance the customer experience.
-Gather customer feedback and suggestions to improve the takeout and delivery process.
-Collaborate with the management team to implement changes and enhancements as necessary.
FOOD HANDLER'S PREFERRED!
High school diploma or equivalent.
Previous experience in a customer service or foodservice role is preferred.
Strong communication and interpersonal skills.
Excellent organizational and multitasking abilities.
Familiarity with POS systems and basic computer skills.
Knowledge of food safety and hygiene practices.
Ability to work in a fast-paced environment and handle stressful situations calmly.
Flexibility to work evenings, weekends, and holidays as required.
Physical stamina to stand, walk, and carry heavy items for extended periods.
HAVE A TAKE CHARGE ENERGY!