Responsible for supervising the daily activities of the heart-of-house operations and team members in accordance with department policies and procedures. Interacts with fellow team members, and supervisors in a polite and courteous manner to ensure gracious hospitality.
ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:
Ensures the needs of the guests are accommodated.
Ensures the general cleanliness of the heart-of-house, and the entire venue.
Participate in interviewing, hiring, and training new applicants and team member development of all subordinates.
Responsible for the scheduling of assigned departments (where applicable).
Participates in growth opportunities and team member development of all heart-of-house team members.
Ensures safety, quality, and recipe accuracy.
Manage the execution of regular service, catering, take-out, delivery, and all in-venue/off-premises events.
Ensures Department of Health and company sanitation standards.
Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies.
Coaches and develops heart-of-house team members by setting clear guidelines and expectations.
Responsible for all mechanical systems being in good working order and compliant with all federal, state, and local ordinances.
Ensures all team members are compliant with all heart-of-house standards and procedures.
Responsible for checking cover counts, BEOs, and/or Fire Sheets.
Ensures the preparation and delivery of menu-focus items to daily pre-service meetings.
Proficient with all operational systems, which include payroll, inventory, and purchasing.
Possesses in-depth knowledge of all recipes, and food menus and maintains station recipe books.
Organize, develop and produce new recipes for potential new menu items and specials.
Ensures the completion of all opening and closing procedures as prescribed by the company.
Ensures expediting standards.
Communicates clearly and concisely with all team members during service.
Practical knowledge of the job duties of all supervised team members.
Participates in overseeing the replacement or repair of all breakage, and damage to equipment or furniture.
Attends, leads, and participates in any training sessions, departmental meetings, or daily pre-shift meetings.
Learn by listening, observing other team members, and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Demonstrates knowledge of the venue, its partners, and supporting hotel environments.
Works as part of a team and provides help and support to all fellow team members.
Assist and/ or complete additional tasks as assigned.
TRAINING REQUIREMENTS:
In-venue chef training
EDUCATION/WORKING KNOWLEDGE:
Minimum 2-3 years of previous Culinary supervisory/management experience within a high-volume kitchen setting is essential.
Two-year associate degree (60 credit hours) in Culinary Arts or equivalent work experience preferred.
Strong menu planning, ability to coach, build a team, problem solving, and leadership skills required.
Must be organized, self-motivated, and proactive with strong attention to detail.
Proficient with computers (Microsoft Products), POS, and technology.
Budgeting/Excel
SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE
The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.
Must have strong problem-solving skills.
Excellent written and verbal communication skills required.
Ability to work under pressure and meet deadlines
Must have good positive energy throughout the day
Must be able to read the computer monitors and print legibly
Must be able to bend, kneel, sit, and/or stand for extended periods of time
Must be able to move quickly through work and set the pace in the kitchen
Must be able to push and lift up to 75 lbs.
Small to Medium office environment
Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume
May work extended hours irregular shifts, evening and/or weekend shifts, and holiday work may be required
Maintain a professional, neat, and well-groomed appearance adhering to Company standards
Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner
Ability to maintain a high level of confidentiality
Ability to handle a fast-paced, busy, and somewhat stressful environment
Must have a Food Handlers License