POSITION: Server
The Cashier / Server at Noodlelove will be a crucial part of the FOH team. We are looking for friendly, passionate and hard-working Servers to join our team. This role is involves doing both counter-service front of house duties, as well as full-service. We encourage growth and movement within the company.
ABOUT US
Noodlelove is a culinary lifestyle dedicated to delicious and healthy Asian food + the commitment to serving love daily. We are inspired by traditional Asian cuisines, which we have reinterpreted using high-quality, smartly sourced, and natural ingredients. Our goal is to introduce guilt-free options without sacrificing bold and exotic flavors. We serve food that nourishes your body, mind, heart, and soul. Our menu is inspired by food memories and stories throughout our founder's journeyfrom childhood to her world travels. And we proudly source a few ingredients from the beautiful farms in her hometown of Lancaster, PA. We're a counter-service restaurant, your everyday lunch pick-up, or a hip destination for your casual sit-down dinner. And our secret ingredient is always love.
MISSION
Our mission is to inspire more love + connectivity in our communities by creating unique and meaningful food experiences. We encourage everyone to explore a deeper connection to ourselves, our roots, our passions, to nature, love, creativity, and ultimately to each other. We promote a sense of consciousness, belonging, and collaboration. And we strive to make a positive impact on people + places.
Requirements
● A high school diploma
● Clear concise written and verbal communication skills in English; second language is an asset
● Must be flexible in terms of working hours, including work long hours
● QSR or Fast Casual dining experience preferred
● High-volume experience preferred
● Basic business math and accounting skills
● Computer/POS Terminal experience preferred
● Cash and credit card handling experience preferred
● Must be able to stand for extended periods of time
● Certification in Food Safety strongly desired
Work Traits
● Outstanding guest services and guest interaction skills
● Personal Integrity
● Ability effectively use a live cash till and manage credit card transactions
● Attention to detail and strong sense of urgency
● Passion for the hospitality/F&B industry
● Creative and solution-oriented problem-solving
● The ability to work as part of a team (with the brand, owners, and other partners)
● Excellent organizational skills
● Professionalism and self-management
● The ability to prioritize and accomplish goals
● Poise under pressure
● The ability to thrive in a changing, fast-paced environment
● Optimism - Creating Opportunities out of Challenges
● Maintaining brand quality and implementing the brand vision
● The ability to develop and maintain a positive work environment/culture
● Excellent communication skills
● Skilled at providing helpful, specific, and ongoing feedback to employees and colleagues
● A passion for ongoing self-development/self-improvement (including the ability to accurately self-assess)
● A commitment to accepting and incorporating feedback
● The ability to adhere to established policies and practices of the parent company/brand
● The ability to work within a larger organization, including understanding and adhering to the strategic direction
● A commitment to the continuous improvement and success of the restaurant, the brand, and the larger team
● The ability to meet deadlines, work under pressure and work independently
● The ability to handle and complete multiple tasks
● Focus on quality and revenue as the primary path to profits
Responsibilities
● Maintain fast, accurate service, positive guest relations, and ensure products are consistent with company and brand quality standards
● Responsibility for maintaining the highest standards of food and beverage quality
● Interact with guests in the most diplomatic manner
● Profit & Loss management by following established procedures regarding costs and inventory, handling of products, etc.
● Comply at all times with Noodlelove standards and regulations to encourage safe and efficient operations
● Follows Noodlelove telephone etiquette standards
● Follows Occupational Health & Safety regulations
● Ensures adherence to Noodlelove Employee Handbook
● Ensures equipment and kitchen cleanliness
● Keeps production of food and beverage at an adequate level, which does not result in excessive leftovers and waste
● Continuous development of industry knowledge and application of developments and trends to stay current while maintaining the highest standards
● Maintain safety by adhering to stated safety policies
● Maintain cleanliness and food safety by adhering to health, sanitation, and food safety laws and standards
● Responsible for adhering to brand standards of Noodlelove.
● Maintain counter, beverage systems, refrigerators and kitchen in clean, organized manner with all food items labeled and dated to facilitate the necessary production to achieve company goals
● Complete responsibility for compliance of Noodlelove Codes of Conduct
● Other duties as required by the Food & Beverage Director, and/or the Leadership teams of Noodlelove for the successful operation of the restaurant
Additional
● Skills and ability to: Ability to communicate in the English language (Second language is a plus); must be a team player. Knowledge of proper chemical handling, cleaning techniques and use of equipment/ machinery, ability to work flexible schedules including holidays and weekends; able to perform multiple tasks.
● Physical Requirements: Must be able to work in a fast paced environment, must be physically fit in order to lift, pull and push items up to 50 pounds. Also requires standing/walking/reaching and bending throughout shift.
Competencies
The individual will be evaluated on revenue and sales goals and adherence to the above standards, as well as the following Competencies.
Supporting the Dining Experience
● A commitment to the highest-quality standards and consistency
● Contributing knowledge and making appropriate suggestions to enhance the guest experience
● Professionalism and employee presence
Business Components
● Maintaining exemplary standards for health, sanitation, and safety
● Ability to handle and manage a standard cashiers bank and cash transactions
● Ability to handle and manage credit card transactions
● Expertise in inventory and cost-control procedures
● Answering phones
● Understanding of escalation and reporting procedures
Being Part of a Successful Team
● Developing self and colleagues through engagement and involvement
● Providing and receiving helpful, specific and ongoing feedback to colleagues, as appropriate
Creating and Maintaining the Brand Vision
● Working with all members of the brand team to execute the brand goals
● Knowledge of and adherence to brand policies regarding press, rumors, and sharing of confidential and/or sensitive information - and the ability to disseminate that information to all employees
● Implementing brand-related action items as provided by the leadership team
● Ensuring consistency and quality of the brand experience for all guests
● Understanding, honoring and maintaining a high-quality experience for VIP guests of the brand
● Identifying, escalating and resolving conflicts among stakeholders