Job Details
We are seeking an experienced FOH Manager with a strong work ethic to help maintain the highest standards of service and professionalism. Our ideal candidate is a professional who is also energetic, and passionate about all aspects of hospitality.
The FOH Manager will work closely with all members of the restaurant’s management team to ensure the restaurant is operating according to the standards set by the executive management team and owners. They will be responsible for overseeing service, training FOH staff and will share in administrative responsibilities. Managers are an integral and active member of service. Managers are expected to be hands on from the beginning to end of the guest experience – with guests, the service team, and with Back of House team.
Our ideal candidate possesses the following qualities:
Constant desire to improve all FOH operations
Be organized, able to supervise and execute shifts
Deliver superior service and optimize client dining experience on a daily, consistent basis
Demonstrate an emphasis on driving business while improving quality and guest retention
Performing high level of customer/guest service and guest interaction by exhibiting a friendly personality and engaging guests consistently
Lead by example in all areas:
Proper execution of all service standards and protocols
Clear and professional communication with other managers, all hourly employees, and guests
Exceptional work ethic, strong attention to detail, and a collaborative attitude
Service Experience Requirements:
A minimum of 2 years of fine dining experience as a manager
Computer literacy to include: Microsoft Office, Illustrator, Toast & TripleSeat
Literacy to reservation platforms such as: OpenTable/Resy
Strong food and beverage knowledge with the desire to learn in detail about traditional & authentic food, wine, beer and spirits
Experience in various capacities of restaurant staff (ie: server, host, bartender, busser, runner, etc.) strongly preferred
Must have open availability and able to work flexible hours
Candidates should be highly organized, efficient, and be able to work with precision
Financial/Cash handling
Conflict resolution & mediation