OPEN HOUSE:
Wednesday and Thursday, November 6th and 7th from 1pm and 4pm for an open house for a Guest Service Agent position.
Address:
Frederick Hotel, member of Triumph Hotels
95 West Broadway, corner of Chamber Street
New York, NY 10007
Please bring a copy of your resume
Guest Service Agent/Guest Relation Responsibilities:
Immediately greet guest and offer to assist with their needs
Register and assign guests to hotel rooms
Compute bills, collect payments, and make change for guests
Transmit and receive messages, using telephones or PMS system
Respond to guest requests in a timely manner
Receive and resolve guest complaints, elevating to supervisor if necessary
Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
Ensure overall guest satisfaction
Perform other duties as requested by management
Work schedule varies and may include working on holidays, weekends and alternate shifts
Requirements:
1+ years hotel or customer service experience preferred