We are looking to add a Floor Manager to our team.
Summary of Position:
Responsible for floor management at Nitehawk Cinema. Overseeing service and managing our Server & Runner staff. Organize and communicate with all departments as necessary to achieve service goals while cultivating relationships with guests and staff to ensure a quality experience at Nitehawk. Work closely with entire management team in developing Nitehawk Cinema as the premier dinner and movie destination in NYC.
General Job Responsibilities:
- Lead and coach FOH staff to consistently deliver great service and an exemplary guest experience.
- Communicate to FOH staff all theater changes, schedule/ theater updates, and menu updates as needed.
- Ensure a welcoming environment for guests and provide efficient, and courteous service at all times. Anticipate and handle guest needs by checking in on theaters and staff working throughout the shift. Enforce Nitehawk’s guest policies and handle disruptive guests as needed.
- Work with Projection, Cinema, Events, Chefs, and kitchen staff on communication needed for smooth service by conducting daily pre-shifts with staff.
- Review event memos and prepare FOH staff. Work with the Event Manager by managing events and communicating event requirements to staff on shift.
- Check Nitehawk’s Info-mail during the shift and respond to general questions in a timely manner.
- Work with all managers to maintain a clean, safe, and DOH compliant facility.
- Responsible for closing shifts, which includes tip pool entries, accurate money management, deposits, bank change, blog entries, and reports.
Qualifications:
- Have a positive attitude and remain professional at all times. Provide movie, food, and beverage product information to employees and guests, and answer any questions with courtesy and respect.
- Adhere to all cash handling, cash management, and cash register policies set forth by Nitehawk Cinema’s operational policies procedures and ensure proper cash management practices are followed.
- NYC Food Handlers/ Food Protection Certification, FDNY Fire Guard (F-01 and F-03) Certificate, TIPS certification (if you do not hold any of these certifications at hiring, you must receive certifications within 30 days of accepting the position).
- Must maintain good hygiene, clean outfits, and maintain a professional image set forth by Nitehawk Cinema while on shift.
- Must have the ability to work on your feet for long periods of time, carry and lift items up to 50 lbs. Must be able to reach, bend, stoop and frequently lift items and go up and down stairs repeatedly.
Must be available on Weekends and Holidays.
We are open 365 days a year.
Please send your resume along with a little bit about yourself.