Boris & Horton, New York's first dog friendly coffee shop and community space, seeks a full-time General Manager.
In cooperation with the Department of Health, Boris & Horton serves coffee, prepared foods and snacks in a dog friendly environment. Our dog side features café style seating and upscale pet products. We think of ourselves as a community hub and love to host dog friendly events ranging from adoption events, birthday parties, trivia & more.
As a General Manager your duties include, but are not limited to:
Ensure the planning and execution of established safety, security and quality standards, policies and procedures
Work with management to finalize food/drink menu and then update them seasonally
Be attentive to all aspects of the guest experience as needed to ensure excellence
Passionately advocate the latest technology and processes to enhance the customer experience and grow corporate sales across sales channels and locations
Perform effective scheduling, labor allocation to meet the needs based on business flow
Check in or check out staff for breaks or clock outs.
Oversee daily time clock submittals for accurate payroll processing.
Hire to the needs of the business, actively recruiting to ensure open positions fill quickly.
Implement organization-wide goal setting, performance management, and annual operating planning
Handle all matters related to recruiting, hiring and onboarding café staff
Prepare and deliver corrective actions and performance reviews in a timely manner.
Follow documentation and compensation guidelines.
Manage and supervise teams on both the coffee and dog-friendly sides of the shop including scheduling and payroll
Management
Maintain the cafes in a neat, clean and orderly manner.
Assess, prioritize and delegate tasks while also making beverages, serving customers and supporting the kitchen team as needed.
Maintain a working knowledge of all cafe equipment and is able to train staff and troubleshoot errors as needed.
Oversee cash handling and customer check out procedures.
Manage process flow and completion of delivery orders.
Balance administrative tasks with presence behind the counter
Provide training and education of staff in the areas of seasonal menu changes, product. knowledge, product management, safety, quality control, health department and organization
Update team training guides as needed.
Model friendly and attentive customer service, coach staff to deliver an exceptional customer experience in the front end, utilize company systems / policies.
Ensure waste mitigation measures are being followed by all staff.
Ensure that opening, closing, and cleaning procedures are performed.
Demonstrate an ability to adapt to different learning styles among staff.
Hold team accountable for achieving goals and maintaining high level of service and excellence.
Operations
Collaborate with management teams for special events, inventory, hiring and training needs.
Manage new menu items: POS input, ingredient labels, allergen list, photos, online ordering updates, etc.
Control expenses by improving labor costs, reducing waste, and team building.
Manage cafe cleaning schedules and assist/oversee any repairs/maintenance needs.
Monitor supply stock levels and oversee ordering of paper goods, supplies, ingredients, etc.
Order products with gross margin, general expense control and company ethos guidelines in mind, utilizing our platform MarginEdge
Responsible for managing appropriate permits including but not limited to DOH and SLA, setting up back-end systems, developing relationships with suppliers and more
Physical Demands and Work Environment
Ability to regularly move/transport up to 20 lbs, occasionally up to 40 lbs
Ability to move easily in between different areas of the building.
Ability to observe customer/co-worker needs; product defects/irregularities and potential hazards.
Ability to operate equipment including a phone system, computer, and touch screen register.
Ability to learn/operate technologic equipment including, but not limited to retail POS systems (Toast), Google WorkSpace, Microsoft Office
Ability to communicate and exchange information, including the ability to collect/record information.
Periodic exposure to cold conditions, including coolers and freezers.
Evening and weekend availability is a must! You will be expected to work a minimum of 50 hours per week between both locations and managerial responsibilities.
Please respond with a resume and cover letter, cute dog pictures are always a bonus!