We are a vibrant, bistro-style international restaurant located in the heart of New York City. We are seeking a dedicated and experienced Floor Manager to join our team and help us maintain our standards.
Oversee daily front-of-house operations to ensure smooth and efficient service.
Supervise, train, and motivate front-of-house staff, ensuring a cohesive and productive team environment.
Manage staff schedules, ensuring adequate coverage for peak times and special events.
Address and resolve customer complaints promptly and professionally, ensuring customer satisfaction.
Monitor and maintain inventory levels, placing orders as needed to ensure uninterrupted service.
Handle cash transactions and perform end-of-day reconciliations.
Ensure compliance with health and safety regulations, conducting regular training and briefings for staff.
Maintain the cleanliness and presentation of the restaurant, ensuring a welcoming atmosphere for guests.
Qualifications:
Minimum of 3 years of experience in a managerial role within the hospitality industry.
Strong leadership and team management skills, with the ability to motivate and inspire staff.
Excellent interpersonal and communication skills, with a customer-focused attitude.
Strong organizational and multitasking abilities, with attention to detail.
Ability to handle high-pressure situations and make quick, effective decisions.
Flexible availability, including evenings, weekends, and holidays.
Knowledge of health and safety regulations and best practices in the restaurant industry.
Must have "Food handling certification."