A Bartender at the Roxy Hotel must have weekend availability, excellent communication and guest service skills, along with the ability to serve and prepare classic cocktails and specialty cocktails, and demonstrate a deep understanding of spirits, wines, and non-alcoholic beverages. Team members are committed to the Roxy Hotel’s service mission; providing guest service that is focused, creative, and innovative.
Our dedication to service sets us apart from our competitors, and is the single most important aspect of what we do.
ROLE RESPONSIBILITIES
o Own the guest experience, welcome and listen to guest preferences in order to ensure guest satisfaction
o Provide genuine, professional service as defined by The Roxy’s Service Culture. Follow through with guest requests; ensure
service is timely, accurate and maintains a high service standard
o Maintain a meticulously clean/organized workspace, in accordance with look book standards set, and inventory par
levels
o An eye for detail along with the ability, understanding, and skills of drink mixing and techniques - pour with a
jigger, mix to
proper dilution, utilize proper shaking techniques
o Prepare alcohol or non-alcoholic drinks per specification books and training, for our Bar & Lounge guests
o Set and serve guest dining setups, offer an in-depth understanding of the beverage and food menu and Hotel services
offered
o Maintain and exceed DOH standards
o Maintain current TIPs training
o Check identification to ensure guests are all of the legal age to purchase alcohol.
o Accurately handle cash, credit and room charge transactions
QUALIFICATIONS
o 3+ years of experience working in high volume & fine dining with specialty cocktail program
o Extensive knowledge of spirits, wines and non-alcoholic beverages – origins, creation and character
o Mixology knowledge, understanding and ability to use bar tools effectively to create craft cocktails
o Excellent in guest service, and the ability to maintain professional service during peak periods
o Knowledge of food and all allergies related to food and beverage
o Experience maintaining DOH standards above and beyond what is expected
o Fluency in English both verbal and non-verbal
o Provide legible communication.
o Must be TIPs Certified
o Compute basic arithmetic
o Have the ability to reach, bend, stoop, climb up and down stairs, carry multiple objects
o Excel in all guest service opportunities. Anticipate and understand guest’s service needs.
o Ensure the work area is properly set for service, as directed by management
o Complete accurate inventory and maintain par levels for all required ingredients and tools behind the bar
o Maintain DOH standards throughout shift and a clean workspace
o Deep clean work spaces during downtime and before checking out on every shift
o Be a clear thinker, remaining calm and resolving problems using good judgment. Demonstrate ownership of the
guest
experience
o Follow directions thorough to completion
o Multitask while preparing beverages for guest as well as dealing with high volume of service
o Work cohesively with co-workers as part of a team. Build team morale
o Expected to complete task in timely manner
o Maintain confidentiality of guest information and pertinent hotel data
WORK ENVIRONMENT
o Food & Beverage outlets and Kitchen areas
o Standing for prolonged periods of time
o Under variable temperature conditions
o Under variable noise levels
o Around chemicals