Job description
A server is responsible for serving guests by assisting with food and beverage selections, ringing in and monitoring orders, maintaining dining ambiance and overall cleanliness and presentation of the space.
Duties and Responsibilities:
- Maintains a working knowledge of full food and drink menu
- Describe various food dishes to customers
- Uses LDV standards of engagement for all service techniques
- Checks with guests regularly during dining experience to confirm satisfaction
- Provides guest check promptly and returns receipt promptly
- Keeps all service and table areas clean, organized, and stocked
- Assists bus server in clearing and pre-bussing whenever possible
- Provide engaged, friendly and attentive customer service to all guests inclusive of eye contact, respectable conversation and smiling
- Comfortable working in kitchen assisting with plating & serving as needed
- Practice highest regards for safety within all areas and with all materials
- Follow and adhere to all standards set forth by the Department of Health (DOH)
- Have knowledge of state and federal liquor regulations pertaining to serving alcohol
- Perform other related activities as assigned by management
Qualifications
- Deliver timely and courteous service to LDV Hospitality guests in adherence to our company policies and procedures
- Ability to speak, understand, read and write in English
- Must have basic math skills
- Maintain friendly, helpful and positive attitude at all times
- Strong customer service background
- Ability to have an outgoing, friendly disposition for guest relations
- Working knowledge of the full food and drink menu
- Adherence to company, state, and county sanitation standards
- Strict adherence to posted schedule and clock in/out at times
- Attendance to company meetings and training seminars as required
- Responsible for training and developing new employees to LDV Hospitality’s standards of service
- Adherence to company uniform and grooming policies
- Perform all other related and compatible duties as assigned by management
- Adhere to all HR policies and procedures
Education, Experience, Knowledge Requirements
- 2+ years experience as a Server in a similar caliber establishment
- A high school education is required
Physical/Special Requirements
- Ability to lift at least 30 pounds on a regular basis
- Ability to bend, stoop, stand and perform extensive walking for 8-10 hours a day
- Mobility and manual dexterity appropriate to staff in the Server position
Work Environment
- Ability to withstand a high volume of business and the movement, noise and temperature extremes associated with that volume
- Ability to perform essential job functions under pressure, maintain professionalism when working under stress
Acknowledgment
LH Employment Services and its Managed Companies is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. LH Employment Services is committed to the principle of equal employment opportunity for all employees and to providing employees
with a work environment free of discrimination and harassment. All employment decisions made by LH Employment Services are based on
business needs, job requirements and individual qualifications, without regard to race, color, religion, creed, sex, gender, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, transgender status, alienage or citizenship status, pregnancy, physical or mental disability, military status, or any other characteristic protected by the laws or regulations in the locations where we
operate. LH Employment Services will not tolerate discrimination or harassment based on any of these characteristics.
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