Vacancy caducado!
- Use Helpdesk service management systems for call logging and requests
- Problem solve and troubleshoot technical issues on both PC & Mac systems
- Provide cloud and on-premise system administration for tools such as Office 365 and Microsoft Exchange Center
- Provide both telephone and remote desktop support to 200+ employees within NYC office
- 1-3 years of professional experience working in a Helpdesk/Desktop environment
- Experience within a process-mature environment (ITIL Environment)
- Cloud and On-Premise system administration (Office 365 and Microsoft Exchange Center)
- Understanding of Microsoft Active Directory
- Knowledge of networking and topologies such as WAN, LAN. TCP/IP, DNS, and DHCP
- Windows 10 and MacOS support experience
- Comprehensive knowledge of both PC & Mac systems
Vacancy caducado!