Vacancy caducado!
Position Type: Full-time Regular EmployeeLocation: New York, NYSchedule: hybrid until Covid-19 subsides
Technical Support Analyst Job DescriptionSummaryThe Technical Support Analyst provides efficient problem resolution and top-notch customer service to the company’s end-users, maintaining a good-natured, professional relationship with them at all times.Essential Functions- Provides Tier 1 -2 level service to end-users seeking technical assistance (by phone, email, chat, Virtual desktop or as walk-ins), escalating when appropriate
- Troubleshoots, diagnoses, and resolves technical system, hardware and/or software issues
- Documents all technical issues and resolutions, noting the time spent on each
- Identifies & suggests possible improvements on procedures
- Keeps inventory of laptops, mobile Wi-Fi, and other devices
- Maintains high ethical standards in the workplace
- Reports all irregular issues and problems to manager(s) and works to resolve those issues
- Complies with all company policies and procedures
- Performs special projects and other miscellaneous duties as assigned by superior
Vacancy caducado!