DescriptionYou Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Merchant & Network Services (GMNS) Analytics, Data and Marketing is dedicated to supporting merchants globally and transforming what it means to be an Amex merchant. Our team is responsible for partnering with markets globally to drive profitable growth, accelerate Merchant Acceptance and amplify the value of Amex to Merchants and Card Members at scale.As part of the Analytics, Data and Marketing organization, the Amex Offers team develops strategic marketing partnerships that deliver unique differentiated value to our Merchants and Card Members. Amex Offers is in the midst of an exciting transformation with increased enterprise focus and momentum, fueling program growth.The Sr. Manager, Amex Offers Oversight & Excellence, will be responsible for advancing oversight and excellence across Amex Offers including sourcing, capabilities and 3 rd party partnerships globally. This individual will be responsible for owning and executing a holistic Offers excellence strategy focused on ensuring operational excellence adherence, continuous improvement and streamlining of end-to-end execution processes, identification and implementation of controls that detect and protect.Key Responsibilities
Support operational excellence activities including regulatory/audit queries, ensuring alignment and coordination across AOBI, the ADM leadership team and key partners.
Own all AOBI compliance and AEMP policy initiatives, including the development and enhancement of Process Risk Self Assessments (PRSAs) to ensure ongoing business relevance, as well as the execution of ongoing control testing and annual version reviews.
Establish and own a Offers excellence training curriculum for AOBI to support onboarding, education, and relevant updates regarding execution tools and processes.
Build and maintain relationships with partners within ADM and across the organization including Operational Excellence, ECMX and GCO. Drive the creation of, and ongoing improvements to, processes involving AOBI marketers and enable two-way feedback.
Minimum Qualifications
Strong understanding of marketing principles, process, and best practices.
Experience in marketing operations, process improvement, or project management.
Experience with internal compliance and operational risk management frameworks (e.g. Process Risk Self-Assessments, Operational Risk Events, etc).
Excellent analytical skills and the ability to interpret data to drive decision-making.
Exceptional communication skills with the ability to collaborate effectively across teams and levels of the organization.
Strong organizational skills and attention to detail, with the ability to manage multiple projects and priorities simultaneously.
Proven ability to drive change and implement initiatives to improve operational efficiency and effectiveness.
Proven ability to work autonomously and adjust quickly to shifting priorities, multiple demands, high ambiguity, and rapid change.
QualificationsSalary Range: $80,000.00 to $155,000.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
For a full list of Team Amex benefits, visit our Colleague Benefits Site .American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.Job: MarketingPrimary Location: US-New York-New YorkSchedule Full-timeReq ID: 24009898