Job DescriptionThe New York City Department of Youth and Community Development (DYCD) invests in a network of community-based organizations and programs to alleviate the effects of poverty and to provide opportunities for New Yorkers and communities to flourish.DYCD is recruiting for a Network & Systems Engineer to help build out, secure, maintain, and supportthe IT infrastructure. The role requires a broad understanding of the core technologies deployed in an enterprise IT infrastructure. These technologies include but are not limited to Switching & Routing, Firewalls, Load Balancers, FortiSIEM, VOIP, Windows /Azure, Group Policy, LDAP (Active Directory), DNS, DHCP and Configuration Management. The candidate will configure and manage the LAN services and DYCD endpoint on the CityWide WAN in coordination with the Department of Office of Technology and Innovation (OTI). The candidate will also design and maintain technology systems to increase the efficacy of the agency.Responsibilities include, but are not limited to, the following:
Plan and execute regular incident response and postmortem exercises, with a focus on creating
measurable benchmarks to show progress (or deficiencies requiring additional attention);
Partner with the security engineering team to improve tool usage and workflow, as well as with the
advanced threats and assessment team to mature monitoring and response capabilities;
Conduct architecture risk analysis and propose modifications in design / build to address security
gaps;
Manage and support routers and switch configurations for LAN and WAN;
Analyze, support, and administer Windows servers for both physical and virtual windows servers at
various locations;
Manage the Active Directory (AD) infrastructure and collaborate with various teams to ensure it
integrates seamlessly with all components including network, security, messaging and remote access,
and virtualized computing environments with DYCD infrastructure;
Participate in the entire lifecycle (planning, design, implementation, maintenance) of operating
systems, application software, and system management tools;
Collaborate with the New York City Office of Technology and Innovation (OTI) teams to support
systems and services hosted by OTI;
Support wireless mobile devices with connections and synchronization to email, calendars, and
contacts;
Proactively ensure the highest levels of systems and infrastructure availability;
Write and maintain custom scripts to increase system efficiency and lower the human intervention time
on tasks;
Troubleshoot and resolve identified issues on supported systems and services, escalating to
appropriate teams as necessary;
Communicates and interfaces with management on system health and project statuses;
Document and maintain inventory of Agency hardware and software asset;
Create and update IT procedures, policies, and processes;
Perform special projects and initiatives as assigned
Qualifications
A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described
in "1" above; or
A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above
Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.