Member Support Specialist 3

Description We are in search of a Community Contractor who will play an integral role in our team by engaging with our members, resolving their issues, and ensuring a positive experience. The role is based remotely in the United States and involves working closely with our members in the areas of Social Community and Moderation.Responsibilities: Monitor our social channels and address any support-related posts, comments, and messages, taking appropriate follow-up actions Manage and moderate our Official Facebook Groups Resolve support-related social posts, comments, and messages using standard processes and tools Engage with members on our social media accounts and assist with moderation Provide elevated support for high-visibility Members and handle complex Community issues Manage and maintain brand response best practices and guidelines for social media Ensure regular, reliable, and punctual attendance to maintain the seamless functioning of the role Leverage knowledge of social media best practices and trends to execute channel-specific strategies and foster engagement Draft and post messages on behalf of the company, ensuring exceptional written communication skills.The role offers a short term contract employment opportunity. Skills required include Workstation Support, Social Media, Brand Awareness, Communication Skills, Stakeholders management, execution, Attendance, Best Practices, Social Media Channels, Facebook Insights, and Written Communication. Requirements Demonstrated proficiency in Workstation Support Extensive experience with Social Media platforms and tools Ability to create and maintain Brand Awareness through effective strategies Exceptional Communication Skills, both verbal and written Experience working with various Stakeholders Proven ability to Execute tasks and projects effectively Consistent Attendance and reliability Familiarity with industry Best Practices Proficiency in managing and optimizing Social Media Channels Knowledge of Facebook Insights and other social media analytics tools Strong Written Communication skills Punctual and respects timelines Experience with remote communication tools like Join Me Familiarity with the Salesforce Platform QA Management skills Demonstrated ability in Social engagement strategies Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .