Vacancy caducado!
Sr. Manager, eCommerce Operations & Supply ChainActive Cosmetics DivisionFunction: Ecommerce Supply Chain for Active Cosmetics Division (ACD)Location Hudson Yards, NYC Job SummaryManage tactical responsibilities for eCommerce supply chain, acting as a liaison between L'Oreal ACD eCommerce Brands, IT, Operations and Distribution Center logistics. Individual will be responsible to manage day-to-day activities between ACD Ecommerce, ACD Supply Chain, Fulfillment & Distribution /Order Management System (OMS) teams to elevate customer experience while optimizing performance. Judgement and Decision MakingThis position requires a highly productive individual who can drive timely, harmonized, and fluid communication between internal stakeholders across the L'Oreal ACD eCommerce portfolio. This includes daily coordination of supply chain activities across all functional areas (planning, distribution centers, customer service, and order management/fulfillment) to optimize the eCommerce processing and work environment. It also requires an individual with a high level of interpersonal skills and diplomacy, and a demonstrated ability to justify fulfillment priorities.Tasks, Duties & Responsibilities% of time spentDay-to-day liaison with ACD eCommerce Teams, Supply Chain, Distribution Centers and 3rd party vendors. Includes issue and escalation management.40%Chair recurring tactical meetings with all teams involved with the E2E eCommerce teams, project management and lead planning for Q4 peak season (black Friday/cyber week) for seamless execution.20%Support Operations lead and Ecommerce lead in all aspects of strategy, road mapping and budgeting.20%Monitor/generate daily/monthly metrics to call out opportunities to elevate customer experience and or optimize manning in call center and fulfillment + E2E eCommerce flow. For both Direct and Indirect eCommerce.10%Reviewing and understanding of open order / troubleshooting with IT teams for completion.Ongoing inventory review across all distribution centers to ensure proper service level and DC utilization10% Job Requirements5 years relevant business experience required.Experience in managing 3PL call center optimizing performance while not compromising on customer experience and driving sales preferred.Strong interpersonal and communication skills, possessing the ability to work with cross functional teams including Ecommerce, Supply Chain, Demand Planning, and Customer Care required.Demonstrates entrepreneurial spirit, attention to details, customer centric service orientation, improves performance (i.e. improves work process to save time & resources) and creative in problem-solvingThinks strategically but stays on top of tactical executionThrives in fast paced environmentKnowledge of current digital media trends, promotional strategies and techniquesFamiliar with executive level reporting and communicationsMultitasker by nature who can manage multiple processes with a high level of quality and consistencyKnowledge of both digital creative and digital marketing across multiple channels and platformsProven track of driving call center and fulfillment results from eCommerce & digital marketing initiativesBachelor's degree requiredHigh level of proficiency with Microsoft Office (Excel, Word, PowerPoint)Knowledge of Salesforce Commerce Cloud (Demandware) and SAP are a plusPlease Note: This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.If you require a reasonable accommodation to complete an application for a recognized disability under applicable law, please email . Please note this email will only respond to specific requests for assistance completing the application as a request for accommodation for a disability. All others will not be considered.We are an Equal Opportunity Employer and take pride in a diverse environment. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
Vacancy caducado!