Library Page - Muhlenberg LibraryDepartment: Branch LibrariesEmployment Type: Part TimeLocation: Muhlenberg LibraryReporting To: Kimberly SpringCompensation: $16.00 / hourDescriptionOverviewDo you love books and love helping people? The New York Public Library has been an essential provider of free books, information, ideas and education for all New Yorkers for more than 100 years. As a Library Page at The New York Public Library you will do that and much more. A Page position is meant to give you knowledge about what it means to work within a library system. You will have access to a wealth of knowledge and experience which will allow you to decide if the library is where you want to begin your career. We are looking for candidates that demonstrate a strong work ethic, are reliable and possess excellent written and verbal communications skills. You will be expected to be an ambassador for the library, so a friendly demeanor goes a long way.You will have access to the Library Page Fellowship Program as a Library Page. A career growth development program that empowers youth as they shape their careers. The Program provides resources to help develop career readiness skills, explore career goals, and provide on-the-job coaching, training, and mentorship.The library page position is scheduled for 14 hours per week, including evenings and Saturdays. Schedules are variable based on library needs and may be subject to change.Muhlenberg Library is currently closed. You will be temporarily reassigned to other Manhattan branches until Muhlenberg Library building opens.Key ResponsibilitiesUnder the direction of a Page supervisor, the Library Page:
Projects a positive and courteous attitude to the public by providing exceptional customer service
Shelves and arranges books, CDs, DVDs and other library materials in order alphabetically and numerically
Answers in-person inquiries, helps patrons locate needed materials and refers patrons to the appropriate place or person for assistance
Assists patrons with basic computer, internet and audio/visual equipment usage
Locates and prepares library materials requested by patrons
Assists staff with checking materials for damage and removing them from the shelves
Helps set up public spaces for events and programs
Performs other related tasks as needed
Required Education, Experience & SkillsRequired Education and Certifications
Current enrollment in a degree program at an accredited school
Proper employment certificate for minors under 18 (https://www.labor.ny.gov/workerprotection/laborstandards/workprot/minors.shtm) as required by NYS law
Required Skills
Ability to accurately and efficiently sort and arrange items in alphanumeric order
Strong organizational skills and ability to follow detailed instruction in a fast-paced environment
Excellent customer service skills and the ability to work with a diverse patronage
Superb interpersonal and communication skills
Strong problem-solving skills
Demonstrated ability to work as part of a team
Demonstrated reliability and professionalism
Basic computer and basic technology skills such as Microsoft Office Suite and Google Applications
Preferred Qualifications
Ability to troubleshoot basic computer and printer issues preferred
Experience with eReaders and library technologies preferred
Fluency in Spanish
Managerial/Supervisory Responsibilities:
Navigates customer interactions and escalates issues to the manager
MoreNYPL Core Values:All team members are expected and encouraged to embody the NYPL Core Values:
Be Helpful to patrons and colleagues
Be Resourceful in solving problems
Be Curious in all aspects of your work
Be Welcoming and Inclusive
Work Environment
Public service library
Physical Duties
Moderate lifting required (up to 25 lbs)
Pushing book trucks
Pre-Placement Physical Required?NoSchedule14 hours per week