Elevate user engagement through strategic content design, fostering inclusive and intuitive digital experiences.As a Vice President of Content Design in Lending Innovation, you will develop and execute content plans for inclusive, usable product experiences and play a pivotal role in shaping customer experiences through content. Lead strategically important initiatives, drive innovative solutions to complex problems, and collaborate with cross-functional teams. Leverage your expertise in content design and content architecture and provide guidance and direction in the narrative structure of products and services. Create engaging, user-friendly content that effectively communicates complex concepts to a diverse audience. Champion inclusive design and customer experience and contribute to the success of JPMorgan Chase's user experience design efforts.Job responsibilities
Lead a team to develop and implement content design strategies for multiple components of a product or a series of small products, ensure alignment with business requirements and user experience goals
Facilitate end-to-end discovery workshops with designers to gain a better understanding of the underlying narrative and optimal content architecture required to make the product intuitive and highly usable
Use content models and taxonomies to design, structure and organize digital content to effectively guide customers through the experience and simplify complex technical concepts
Collaborate with cross-product teams to develop consistent voice and narrative structures across products and services
Champion inclusive language for a diverse audience, ensure seamless, positive interactions throughout the customer journey
Participate in customer research to understand customer needs and behaviors to see how your solutions work for users, with the support and guidance of Experience Researchers
Identify and incorporate different kinds of data (research findings, analytics) into content strategy
Lead content governance and approvals process
Present work, articulate strategy and impact of content decisions to senior leadership
Use and actively contribute to content systems (standards, voice and tone, messaging, and accessibility libraries)
Required qualifications, capabilities, and skills
5+ years of experience or equivalent expertise in content design, editing, writing, strategy, process, and architecture, focusing on digital products and platforms
Ability to design effective content architecture, organizing and structuring content for enhanced user experience and easy navigation within products or websites
Expertise in written and verbal storytelling, crafting clear, engaging content that effectively clarifies complex concepts for diverse audiences, adhering to industry standards and best practices
Extensive experience facilitating workshops for product and experience design, creating compelling content journeys
Advanced technical literacy and deep understanding of content platforms and their impact on user experience
Can direct self and others in both planning and structuring the work, and executing on expected levels of quality
Prior work involves collaboration within design teams (with Product Designers, UX Researchers, and other Content Designers) and cross-functionally with Product Managers and Software Engineers
Extensive experience working with brand and copy standards, including style, voice and tone
Comfort with the organizational navigation required for content compliance, including legal and accessibility reviews
Comfortable and confident when presenting work to cross-functional Directors
Preferred qualifications, capabilities, and skills
Advocate for Accessibility Guidelines and Inclusive Design practices
Has led content work on successful digital products, demonstrating user- and human-centered design approaches
Prior work shows how you used an understanding of business value and product strategy to lead to successful design outcomes
Familiarity with the organizational navigation required for content compliance, including legal and accessibility reviews
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.Equal Opportunity Employer/Disability/VeteransBase Pay/SalaryNew York,NY $133,000.00 - $190,000.00 / year