Position OverviewThe Intern Technology Project Employee is a support position that reports to a KIPP NYC Tech Director and provides daily support to KIPP NYC schools. As a Technology intern, you will take direction from the designated lead IT Associate as well as other Tech project leads. This intern will be responsible for resolving end-user technical support requests related to laptops and chromebooks. The KIPP NYC Technology team prides itself on delivering a high level of customer service, working collaboratively to solve problems, and engaging in professional development opportunities.This internship will be termed from 6-10 weeks from their start date, with an ASAP start date.General Duties and Responsibilities:
Support the designated lead IT Associate on site according to the planned end and start of year Tech Support Work directly with the IT Associates and Tech Team staff to learn and execute best steps toward resolving tech support issues related to staff and student computing on the following systems:WindowsChromeOS Network connectivity User accounts and authentication Basic application supportPrinting/Scanning Hardware Maintenance (PC, laptop, Document Cameras, projectors)Basic understanding of Email and Web Basic understanding of Phones (desk and classroom phones) Classroom setup (HDMI Cables, Document Cameras, etc…)Maintains accurate time spent, notes, and other documentation regarding the tasks assigned Possible travel to school sites per week to complete support work, interact with staff, and perform routine maintenance.Schedule courier service, shipping, and equipment delivery as neededPerform physical inventory of tech equipment at school and office sites as neededAssists with on various projects such as school year transition work, school start up, and staff Professional Development assistanceMay be required to move equipment/boxes/etc from one location to another