Help Desk Analyst III

Description We are offering a short term contract employment opportunity for a Help Desk Analyst III in New York. This role is vital to our team, as it involves providing comprehensive technical support to our staff, ensuring all IT systems are operating smoothly, and resolving a myriad of problems. As the main point of contact for IT-related concerns, you will be delivering personalized assistance, troubleshooting, and technical solutions.Responsibilities: Address urgent IT issues by providing on-site, concierge-style support. Deliver personalized technical assistance to staff, troubleshooting problems related to devices, software, and networks. Coordinate with external IT consultants for extra tech support, including firewall management and system file maintenance. Handle daily tech problems, including solving device malfunctions, setting up databases, and rectifying system discrepancies. Act as an intermediary between staff and the IT consultant to prioritize crucial tech needs. Assist with the equipment setup for new team members, ensuring smooth onboarding and correct tech configurations. Contribute to the maintenance and enhancement of the overall IT environment for all staff members, ensuring an efficient work setting. Provide technical support to staff, addressing issues related to Android Development, Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, and Deployments. Requirements Proficiency in Android Development Knowledge and experience with Cisco Technologies Familiarity with Citrix Technologies Ability to troubleshoot and maintain Mac Computers Proficient in Microsoft software and systems Experience with Active Directory Ability to handle and troubleshoot Apple Devices Solid understanding of Computer Hardware Experience in Configuration Management Experience in managing and executing Deployments Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .