Field Service Manager- New York United States, New York, New YorkInflight Services02-Apr-2024Ref #: 23890How you'll help us Keep Climbing (overview & key responsibilities)In-Flight Service is seeking individuals who have proven servant leadership skills to support, engage, coach, and develop high performing teams of Flight Attendants. The Field Service Manager provides primary support to the Flight Attendant workforce.The successful candidate must be an approachable and visible leader with a proven ability to model Delta's Rules of the Road while fostering trust and respect within their team. This role also requires improving employee performance using performance management tools and available customer service and operational metrics.Summary of responsibilities (not comprehensive of all tasks):
Builds positive relationships with leaders and Flight Attendants to maintain workforce engagement, commitment, and flexibility.
Responsible for the performance-based management of large teams of Flight Attendants on KPIs such as safety, reliability, customer satisfaction, finances, etc through recognition, coaching, verbal and written delivery of corrective action, when appropriate.
Promotes health, wellness, a safe work environment and safe work practices.
Responsible for ensuring and addressing Quality Assurance issues such as uniform compliance, overall performance, and customer satisfaction.
Partners with base support personnel, other divisions, and internal/external partners including the IFS Employee Involvement Group to provide information and solutions for continuous improvements for base operational needs and personnel or administrative issues.
Participate in leader flying program; includes on-board customer and employee engagement while supporting Flight Attendant crew.
Proactively responds to and acts upon time sensitive matters and competing priorities requiring base communication, input and/or feedback.
Provides primary support to Flight Attendants before, during and after flight departure.
Acts as liaison and support for assigned projects within the base and/or division.
Communicates frequently with remote Flight Attendant workforce from base location.
Role models Delta's Rules of the Road and core values.
Practices safety-conscious behaviors in all operational processes and procedures.
Salary range for this role: 79,200-$123,000 Benefits and Perks to Help You Keep ClimbingOur culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.Why You'll Love Delta
Competitive salary, industry-leading profit sharing program, and performance incentives
401(k) with generous company contributions up to 9%
Paid time off including vacation, holidays, paid personal time, maternity and parental leave
Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
Domestic and International space-available flight privileges for employees and eligible family members
World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
Recognition rewards and awards through the platform Unstoppable Together
Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare
What you need to succeed (minimum qualifications)
Ability to manage multiple and shifting priorities in a fast-paced and constantly changing environment.
Must possess the ability to handle confidential information with professionalism, discretion, and diplomacy.
Must have proven sound decision-making skills in a high pressure, time-critical environment.
Should have experience in coaching and delivering feedback for developmental purposes.
Must possess strong written and verbal communication skills, as well as strong organizational and time management skills.
Must be proficient with the use of standard Microsoft Office applications.
If not already Flight Attendant qualified, must successfully complete initial Flight Attendant training and maintain qualifications.
Must be willing and able to work nights, weekends, and holidays to support a 24/7 global operation.
Travel required.
Consistently prioritizes safety and security of self, others, and personal data.
Embraces diverse people, thinking and styles.
Possesses a high school diploma, GED, or high school equivalency.
Must be at least 21 years of age and have authorization to work in the United States.
(If transferring internally) Must be performing satisfactorily in present position.
What will give you a competitive edge (preferred qualifications)
Two years experience in In-Flight Service, three years Delta experience and/or external supervisory experience preferred.
Bachelor’s degree preferred.
Working knowledge of internal Delta specific applications.
NOTE This application is only for the base location posted. Please apply separately to all your base locations of interest.
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