Energy Account & Meter Services Coordinator

Job DescriptionDCAS's mission is to make city government work for all New Yorkers. From managing New York City’s most iconic courthouses and municipal buildings, to purchasing over $1 billion annually in goods and services for more than 80 City agencies what we do ensures that all agencies can deliver on their mission. Our reach touches every facet of city government and is instrumental to the successful day-to-day operations of the City of New York.Our commitment to equity, effectiveness and sustainability guides our work providing City agencies with the critical resources and support needed to succeed, including:

Recruiting, hiring, and training City employees.

Managing 55 public buildings.

Acquiring, selling, and leasing City property.

Purchasing over $1 billion in goods and services for City agencies.

Overseeing the greenest municipal vehicle fleet in the country.

Leading the City's efforts to reduce carbon emissions from government operations.

When you work at DCAS, you're not just working for one agency, but in service of them all. It's an opportunity to provide impactful support, quality customer service, and help protect the future of New York City for generations to come. Visit our website at nyc.gov/dcas to learn more about the work we do.The Department of Citywide Administrative Services’ (“DCAS”) Division of Energy Management (“DEM”) serves as the hub for energy management for City government operations. Today, we develop the City’s annual Heat, Light, and Power Budget; manage the City’s electricity, natural gas, and steam accounts; help our agency partners identify and pursue energy-saving opportunities at their buildings; do energy efficiency and clean power generation projects across the City’s portfolio; and implement operations and maintenance (O&M) best practices.DEM is tasked with leading the City’s efforts to reduce greenhouse gas emissions (“GHG”) by 80 percent by 2050 from a 2005 baseline (“80 x 50”). The City also has set a near-term goal to reduce GHG emissions from City government operations 40 percent by 2025 and 50 percent by 2030 from a FY06 baseline. To meet these goals, DEM is committed to collaborating very closely with our agency partners to help them achieve major emissions reductions in their buildings. We are actively working to provide them with the energy efficiency and clean energy project funding, project delivery vehicles, technical expertise, staff resources, strategic planning support, and data analytics that they need to succeed.DEM seeks a passionate and customer-focused Coordinator to work with within DEM’s Energy Supply Unit under the guidance of the Deputy Director for Account & Meter Services. This team resolves agency partners’ inquiries associated with the municipal portfolio of utility accounts and manages a range of supporting activities. This person will report to the Deputy Director, Account & Meter Services. The ideal candidate is a:Communicator & Influencer. Can communicate complex ideas clearly regardless of your audience. Our team knows their priorities and why they’re doing what they’re doing. You always can rally associates to work with you.Passionate & Customer Focused. Care about growing others and bringing them together around what is possible. Invigorated from the journey of fostering customer relationships, and a desire and ability to connect with our external or internal customers to fully understand their needs.Do-er. Biased toward action, willing to try things and sometimes fail. Not fazed by roadblocks and staying focused on established goals. Demonstrated track-record of being well organized, able to multitask, and able to prioritize work.Intellectually Curious. You ask why, you explore, you're not afraid to blurt out your wild idea or follow an email chain for weeks to find someone with an answer. Comfortable with ambiguity, a hunger to learn, and a seeker of new challenges.Learner. An appetite to learn new things or new technologies all while exhibiting humbleness when the time comes to ask for help.Team Player. Demonstrated track record working with diverse people and driving the team toward a common goal.The Energy Account & Meter Services Coordinator will be responsible for addressing agencies’ requests promptly and professionally, with a focus on outcomes and customer experience. This position will be charged with responsibilities including, but not limited to the following:

Support management and resolution of utility account- and meter-related inquiries from city agencies:

o Represent the unit in resolving day to day inquiries from City agencies.o Respond to agency partners in a prompt and professional manner with a focus on communication, outcomes, and customer experience.o Foster relationships with stakeholders internal and external to the unit.o Track, measure, and report on activity progress, customer satisfaction.o Identify and develop service-related process improvementso Support account and meter management activities

Manage utility account & meter maintenance activities:

o Interface with partner city agencies and local utilities on account & meter maintenance matters.o Process and track account & meter maintenance inquiries.o Work with internal and external stakeholders to address issues preventing account & meter maintenance cases from resolving.o Provide input on existing processes and recommend improvements.o Solicit and act on feedback from users to evolve account & meter maintenance processes.o Participate in development and update of training offerings and content. Coordinate, participate and lead training sessions for agency partners, track attendance and survey metrics.

Managing deployment of energy monitoring equipment:

o Facilitate installation and tracking of energy monitoring equipment, troubleshoot non-reporting hardwareo Work with program stakeholders to advance installation site preparatory activities.o Facilitate data acquisition efforts across internal and external stakeholders.o Solicit and act on feedback from users to evolve energy monitoring platforms, including facilitating user access.o Support development of expense budget, expenditure tracking and invoice review.o Work with internal and external staff to develop and update training materials, track attendance and survey metrics.To Apply:Please go to cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID# 642637.NO PHONE CALLS, FAXES OR PERSONAL INQUIRIES PERMITTED.NOTE: ONLY THOSE CANDIDATES UNDER CONSIDERATION WILL BE CONTACTED.Qualifications

A baccalaureate degree from an accredited college and three years of satisfactory full-time progressively responsible clerical/administrative experience, one year of which must have been in an administrative capacity or supervising staff performing clerical/administrative work of more than moderate difficulty; or

An associate degree or 60 semester credits from an accredited college and four years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience described in "1" above; or

A four-year high school diploma or its educational equivalent approved by a State's department of education or a recognized accrediting organization and five years of satisfactory full-time progressively responsible clerical/administrative experience including one year of the administrative supervisory experience as described in "1" above;

Education and/or experience equivalent to "1", "2", or "3" above. However, all candidates must possess the one year of administrative or supervisory experience as described in "1" above. Education above the high school level may be substituted for the general clerical/administrative experience (but not for the one year of administrative or supervisory experience described in "1" above) at a rate of 30 semester credits from an accredited college for 6 months of experience up to a maximum of 3½ years.

Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.