Vacancy caducado!
Position: DSS / Desktop SupportLocation: New York, NYDuration: ContractThe brief JD is below• IT desktop support engineer with experience in customer facing role and ability to quickly fix client side issues with end user device (Laptop, Desktop, Mobile), • Managing & interfacing with end user for any IT incident or request.• Local management of desktop service provisioning (all workstations and laptops and other peripheral IT equipment such as printers/scanners).• Support for Mobile devices, Smart phones and Audio Visual equipment• First line support for Voice (Cisco Call Manager, IPC trader voice)• Application support (1st-2nd line) for any core services and local apps specific to location.• Develop and upkeep of site documentation and local procedures.• Ensuring tasks driven via business demand are completed to users’ satisfaction or escalated where appropriate.• Responsible for the installation of hardware in the Tech Room, working with the functional teams (eg. networks, server, voice, AV) to ensure successful configuration and implementation into production.• Identify and implement continual improvements to the service through, for example incident root cause analysis, trend analysis and procedural reviews.• Support any local/global initiatives and project works i.e. Network upgrades, office expansions, smart phone rollout, etc• Local IT vendor management.• Support of local power downs i.e. manage external vendors, own shutdown/power-up, liaise with CRES and ISS.
Vacancy caducado!