Job DescriptionThe New York City Department of Correction (DOC) is an integral part of the City’s evolving criminal justice system, participating in reform initiatives and strategies aimed to move the City towards the smallest jail system possible without compromising public safety. The DOC is solely responsible for maintaining a safe and secure environment for staff, visitors, volunteer, and people in custody inside our jails. Importantly, safe jails enable DOC to providing people in custody with the tools and opportunities they need to successfully re-enter their communities. The DOC operates facilities and court commands across the five boroughs with over 9,000 diverse professionals and knowledge experts.DOC seeks to recruit a Director of Language Access Services. The Director of Language Access Services is responsible for the oversight, coordination, implementation and tracking of policies and activities related to language access. In ensuring compliance with all federal, state, and city laws as applicable, the Director of Language Access Services provides language access policy guidance and training for DOC staff, manages an in-house roster of interpreters and translators, and manages third-party vendor contracts associated with language access services. The Director will serve as the official Language Access Coordinator for the agency and will liaise with external partners to coordinate and implement language access policies and best practices. The Director will also leverage available data to monitor and evaluate the DOC’s provision of language services, implement language access mandates, and ensure compliance.
Manage and coordinate the provision of language services to people held in the Department
of Correction’s custody.
Maintain pertinent data and analytics to ensure accurate reporting and appropriate service levels.
Coordinate with departments and teams across the agency to implement language services.
Identify new services, technologies, and practices to incorporate into the provision of language
services, and assist in the procurement of new language service vendors and equipment, as needed.
Ensure the consistent accurate deliver of final translations and interpretation services performed by
the Language Services Unit staff or vendors.
Create and oversee a Language Liaison program and rebuild the Volunteer Language Bank of
volunteer bilingual staff.
Assist in the expansion of language services across DOC
Perform precise and timely vendor reporting
Build and maintain relationships with internal and external stakeholders to ensure efficient delivery
of Language Access Services
Conduct assessments of services provided across the agency and identify areas of improvement
Develop and execute agency-wide trainings on language access, policies, mandates and procedures.
Qualifications
For Assignment Level I (only physical, biological and environmental sciences and public health) A master's degree from an accredited college or university with a specialization in an appropriate field of physical, biological or environmental science or in public health.
To be appointed to Assignment Level II and above, candidates must have:
A doctorate degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and one year of full-time experience in a responsible supervisory, administrative or research capacity in the appropriate field of specialization; or
A master's degree from an accredited college or university with specialization in an appropriate field of physical, biological, environmental or social science and three years of responsible full-time research experience in the appropriate field of specialization; or
Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above. Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.
NOTE: Probationary Period Appointments to this position are subject to a minimum probationary period of one year.Additional InformationThe City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.