Vacancy caducado!
Desktop Support Specialist in New York, New York Posted 04/21/22
THE TEAM YOU WILL BE JOINING:- Fortune 100 Financial Services Company
- 100-year history of dedication to customer satisfaction, success, and growth
- Tremendous growth and new business strategy leading to the need for new talent
- Significant investments in cutting-edge technology
- Culture: Excellent work environment that fosters collaboration
- Growth: Ability to make an impact on the direction of the organization
- Opportunity: Gain hands-on experience working with cutting-edge technology
- Stability: Recent financial performance of the company has reported record profits
- Working with callers and other help desk specialists to resolve normal and unusual information system problems.
- Evaluating the efficiency of new tools and utilities used for help desk services.
- Monitoring and categorizing incoming calls, analyzing frequently asked questions and defining procedures.
- Participating in the analysis of client-identified issues or problems which may require changes to procedures, standards, or systems.
- High School Diploma or equivalent
- Call center experience nice to have
- Strong phone skills
- Experience evaluating efficiency of various tools and utilities for help desk service
Vacancy caducado!