Desktop Support Analyst

Description We are offering a long-term contract employment opportunity for a Desktop Support Analyst situated in New York. The chosen applicant will be a part of our team in the tech industry, serving as a crucial contributor to our internal operations.Responsibilities: Respond promptly and efficiently to IT support tickets Handle password reset requests and new user setups Troubleshoot hardware issues, primarily for Dell and Mac computers Perform basic server maintenance tasks such as port adjustment, VLAN configuration, and update implementation Utilize TeamViewer for remote access and SonicWall for VPN management Manage and maintain customer credit records Process customer credit applications with accuracy and efficiency Utilize Microsoft Azure and Active Directory for cloud and on-prem operations Regularly communicate with outside vendors using Google Suite Utilize SharePoint and Microsoft Office 365 for collaborative tasks Manage printing using PaperCut software Requirements Proven experience as a Desktop Support Analyst or similar role for a minimum of 5 years Proficiency in using and troubleshooting the Google Suite Demonstrable experience with Microsoft Azure Proficient with Active Directory administration and troubleshooting Knowledge of SonicWall network security solutions Ability to work with and troubleshoot SharePoint issues Experience in using and supporting Microsoft Office 365 Excellent problem-solving and multitasking skills Strong communication skills with a knack for explaining technical issues in user-friendly terms Ability to work in a team and independently as needed Bachelor's degree in Computer Science, Information Technology, or related field is preferred. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .