DescriptionAs an Assistant Branch Manager (ABM), you will oversee daily activities in multiple branch locations. This includes driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices. The ABM fulfills both a player and coach role in achieving team and individual sales goals by delivering product/service 'value' and differentiating solutions that address clearly understood customer needs, and the ability to drive the team to meet customer financial goals.The ABM should have experience working in the digital space to show customers the ease of accessibility of the mobile and online experience. The ABM will supervise branch operations in the absence of Branch Manager and assist in colleague coaching, management, and training; ensuring that business processes and exceptional customer experiences are being delivered consistently. The ABM will assist the BM in building a diverse talent pipeline and developing colleagues to ensure their capabilities keep pace with future business needs. The ABM must be able to clearly communicate messages to colleagues and translate business priorities in a way that colleagues embrace and are able to execute. The ABM has responsibility for the branches P&L and, therefore, must understand financials and key business drivers and use that understanding to guide sound decision-making. As an ambassador for our brand, the ABM is a visible representative in the field and community helping branch colleagues cultivate new customer relationships and deepen existing ones.This position reports to Branch Manager. Success in this front-line role can lead to both short and long term career opportunities in Retail, Business Banking or Wealth Management. As an Assistant Branch Manager your primary responsibilities include:
Drives sales through service: Build and promote branch identity, drive sales and promote overall ownership and accountability for improving customer service and branch success
Manage a High Performing Team: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed
Empower your colleagues and lead by example: Support multiple branch locations, inspire ownership among your teams and be an active player-coach.
Utilizing digital technologies and applications to drive business results.
Ensure our customers are extremely satisfied with every interaction – make it memorable and the best part of their day
Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations
Bring a positive energy and confidence to Citizens every day.
Qualifications
2 or more years of sales management experience in Retail or Branch Banking environment
Proven ability to coach and develop to drive sales results and operational excellence in a high volume branch environment.
Successful record of driving an exceptional customer experience validated through customer satisfaction surveys.
Strong financial and business acumen including experience interpreting reports to drive productivity.
Strong organizational skills including the ability to manage multiple responsibilities prioritize and delegate while delivering results.
Strong interpersonal skills including ability to build customer base by approaching and establishing dialogue with customers.
Maintain an active role through partnerships with community and civic organizations
Ability to work all branch operating hours, as needed, including weekends and some evenings.
Ability to travel, as needed, to required trainings and/or other branch locations
Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
Education:
High School degree or equivalent required
Associate’s or Bachelor’s degree preferred
Success FactorsKnowledge, skills & abilities that typically lead to success in the job include:
Leading by example
Coaching
Communication
Team Leadership
Customer service
Risk acumen
Retail banking
Consultative selling
Cross selling
Front office customer management
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Varies with branch needs and may include weekends and evenings
Pay TransparencyThe salary range for this position is $28.00- $32.00 per hour. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Equal Employment OpportunityAt Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity EmployerCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growthBackground CheckAny offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.11/29/2024