About Old NavyForget what you know about old-school industry rules. When you work at Old Navy, you’re choosing a different path. From day one, we’ve been on a mission to democratize fashion and make shopping fun again. Our teams make style accessible to everyone, creating high-quality, must-have fashion essentials for the whole family, with love, season after season.We opened our first store in 1994 in San Francisco and have been on a roll ever since. We cultivate a community of playful personalities that thrive in a fast-paced environment where our employees can be their most authentic selves. Here, we’re family.About the RoleThe Assistant Manager of Online Operations exemplifies diverse operational and management skills to support the promo operations for Old Navy’s e-commerce channel in support of the Commercial Plan, Topline Promotions and Today Only Deals. In this role you’ll be responsible for the front-end customer experience and product & tools management, blending art & science and delivering flawless execution. You’ll be a key member of the Old Navy Online Operations team, supporting strategies set by Online Experience and Innovation teams and partnering with Content Production, Photo Studio teams and Product Management to deliver a best in-class shopping experience visited by a million people each day.You’ll become an expert in utilizing and navigating our product-to-site pipeline, our product management tools, as well as managing a substantial volume of executional tasks within a fast-paced environment. You will focus on site execution, within alignment of product and marketing initiatives. In addition, you will manage quality assurance on promotions and product attributes from back-end tool-related tasks to customer facing marketing flags.As the visual merchandiser of the online store, you’ll ensure we align our category navigation experience to the design intent, partnering with Online Experience on key product initiatives. Utilizing 3rd party vendor relationships & tools to manage personalized product recommendations, outfitting templates, and support internal search and SEO initiatives as needed.YOU ARE: A clear communicator with a laser focus on the details. You don't wait to be told what to do next because you've already identified it. You feel comfortable learning new web tools and interfaces. You believe in process and have developed a few yourself. You have a strong aesthetic eye, love fashion and are an avid online shopper. You have a customer first mindset, putting their needs at the forefront of every decision. You question the status quo and like to ask “What if?” and “How do I?”What You'll DoExecute CID setup, product tagging and flagging of promo inclusions & exclusions for the US & Canada markets.Execute product pinning and dynamic boosting in support of the Commercial Plan.Responsible for thorough QA and review of site experience, including site content linking, marketing flags/tags, PDPs, PLPs, and checkout behavior.Create visually compelling and business driving merchandise sorts supporting Today Only Deals and the Commercial Plan.Execute initial product setup, product go live, and web mapping ensuring accuracy and high-quality work across the site, with an understanding of its impact on the customer experience.Deactivateeactivate marketing styles according to inventory positioning as needed for business.Liaise with cross-functional partners to update and troubleshoot products tied to promotional events. Troubleshoot problems and influence resolution across functions. Produce work that is efficient, accurate and detail oriented.Ensure accuracy and high-quality work across the site, with an understanding of its impact on the customer experience.Execute third party vendor technologies, including product recommendations, personalized merchandising, on site and third-party search results, and outfitting templates and galleries.Support inventory management team’s in-season business reaction with changes to categories, styles or style/color display, and new product category sorts.Articulate areas of opportunity across tools and processes, identify creative solutions to solve challenges.Understand the nuances of customer device type (desktop, mobile, app) and execute site against the optimal experience.Support site review meetings to discuss upcoming product flows and product collections.Acts as after-hours support on high-priority execution issues; hind-sighting and communicating with team leads on root cause.Who You AreStrong working knowledge of site merchandising and operations processes, including direct experience with PIM systems and tools and technology.Excellent organizational and prioritization skills, with some project management experience. An eagerness to learn how the “machine” is run!Excellent oral/written communication, analytical and interpersonal skills to effectively work across all levels of the organization.1-2 years of ecommerce, retail or merchandising experience.Bachelor’s Degree or equivalentFamiliarity with fashion/online retail space a plusStrong computer skills, in-depth knowledge of Microsoft Excel and Word, Outlook helpful.Benefits at Old Navy
Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
One of the most competitive Paid Time Off plans in the industry.
Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.
Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.
Employee stock purchase plan.
Medical, dental, vision and life insurance.
See more (https://corporate.gapinc.com/en-us/careers/gap-inc-careers/gap-inc-benefits) of the benefits we offer.
For eligible employeesGap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.Hourly Range: $0.00 - $0.00 USDEmployee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.US CandidatesPlease note that effective, June 30, 2022, Gap Inc. will no longer require any of its employees to wear face masks or require proof of COVID vaccination, unless required by local or state/provincial mandates or as part of Gap Inc’s quarantine guidelines after being exposed to or testing positive for COVID. Therefore, please disregard any language in any job posting that refers to Gap Inc.’s face mask and proof of vaccination policy as said policy is no longer effective.