Exciting role to participate in the future of Video Advertising Media…Addressable, Digital, Advanced formats and audiences!DIRECTV is in search of a Systems and Services Associate to join our Ad Sales Organization. In this role, you will focus on the support of business customers with responsibility for managing fundamental/non-complex customer support issues across orders and account maintenance. You will participate in activities targeted for sales support and project management, focusing on product knowledge and process, relationship building, and business management under close supervision with direction from management.Here’s what you’ll do:
Support internal customers by fielding any and all system related questions, solving system related issues, engaging external vendors or internal engineers/ad Ops team members when necessary.
Regularly review support cases to determine improvements opportunities, and process optimization.
Help manage vendor relationship and handle release testing during upgrade periods.
Regularly maintain workflow documents and training.
Ability to generate ad hoc reporting analysis for various internal teams with accuracy.
Conduct training for our stakeholders and drive acceptance.
Gather business requirements for improvement projects and produce technical specs for Engineering to build.
What you’ll need to be successful:
4 years college, preferred.
Entry level industry experience in advertising/media sales.
Familiarity with business and/or sales environments.
Versed in Microsoft Office applications.
Strong troubleshooting, analytical, and problem-solving skills with a persistent commitment to root cause identification and effective cross-functional collaboration.
This is a remote position that can be located anywhere in the United States. #LI-RemoteA career with us comes with big rewards:DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.The Base Salary range displayed below reflects the minimum and maximum target salary for each of DIRECTV's 4 (four) US Labor Market Zones. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.DIRECTV WAGE ZONES: $54,245 - $98,555Low (N1): $54,245 - $81,415Mid (N2): $57,100 - $85,700High (N3): $62,810 - $94,270Top (N4): $65,665 - $98,555Click HERE (https://tbcdn.talentbrew.com/company/390/pdf/GeoZone-by-DMA-003.pdf) to review information on some of the largest Designated Market Areas (DMAs). Your recruiter can share more about the specific salary range for your preferred location during the hiring process.Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.Apply today!RSRDTVDIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.