Vacancy caducado!
- The Candidate will be responsible for performing business activities related to the implementation and long-term maintenance of an internal case management system which is developed on the Pegasystems platform, and its corresponding customer-facing application.
- The Candidate will work closely with key business stakeholders to discuss organizational needs and gather system upgrade and enhancement requirements.
- The main objective is to improve the overall external customer service experience while improving the ability of internal representatives to meet demanding customer service dates.
- The Candidate is expected to be an independent Product Owner that handles new system enhancement projects from requirements gathering all the way through production deployment.
- Candidate will be a key member of a team that gathers and writes detailed business requirements and translates them into technical specifications/ System Requirement Specifications (SRS) including describing system interfaces and business process specifications.
- The position includes creating and developing the requirements definitions, fit/gap analysis of key functionalities, and related use cases.
- The job requires close working relationship with Information Resources (IT) personnel to complete high-level and detailed designs, system build, testing, and deployment.
- The job includes analysis and reporting of departmental and customer metrics.
- The application covers several functional areas, including Customer Relationship Management, Field Force Automation, Telephony, Electronic Scheduling, Analytics, Knowledge Management and Work Management.
- Minimum 2-5 years demonstrated experience and expertise with the following technologies and skills:
- Successfully solicit feedback from key field personnel to validate the business requirements and document, and incorporate recommendations accordingly
- Participate in software system deployment planning and deployment
- Participate in software system cutover to production
- Provide support to ensure all operating areas are consistently applying the applicable Customer Project Management and process
- Provide support for new and existing technical and administrative programs and systems
- Must have strong computer skills including proficiency with Microsoft office products and working level knowledge of Tableau
- Provide support with the development of training materials and courseware
- Monitor and administer a wide range of departmental and customer KPI's and assist with the implementation of a continuous improvement program
- Provide support with the development of test cases and testing
- Experience with Agile Methodology and Scrum process
- Experience with journey mapping preferred
- Experience with developing requirements for applications on mobile platforms preferred
- Position requires working in a cross-functional organization and highly dynamic work environment with competing business priorities. Therefore, Candidate must also demonstrate the following working characteristics:
- Strong oral & written communication skills are required.
- Working level experience with business process modeling.
- Working level knowledge of industry best practices.
- Experienced with test development and test execution
Vacancy caducado!