Position Type: Full Time
Location: Flushing, New York
Date Posted: Date posted 04/11/2024
Areas of interest: Call Center, Customer Operations, Customer Service
Requisition Number: 2024-29504
Business unit: Customer Operations CRP113
THIS POSITION IS ONSITE IN A CALL CENTER ENVIRONMENT
Salary: $20.00 per hour
Hire Date: MAY 07, 2024
Extensive training provided for 13 weeks from Tuesday through Saturday 10:00a.m-7:00p.m.
After completion of training must be flexible to work a schedule of 1:00pm-10pm with two days off.
Full-time entry-level to mid-level customer service role troubleshooting and resolving technical cable and video service issues, including repair, billing, and accounts.
Profile: A tech-savvy problem solver who can multitask to repair a variety of services and equipment. Video Repair Representatives use patience and effective communication skills to uncover customer needs, answer questions, and leave a positive impression on customer interactions.
Benefits include fully paid training and time off, comprehensive health packages, retirement savings, free Spectrum services where available, and more.
What is the Video Repair Representative role?
It's about building relationships and turning the knowledge you gain in training into customer service wins. Video Repair Representatives make a real difference to customers and the company, providing over-the-phone video support and repair services that keep people connected. You’ll have advanced diagnostic tools to help you address technical inquiries and get services running smoothly, talking customers through fixes you can make together. If an issue calls for extra attention, bring in additional internal support and field technicians to get things back on track. Understanding the products and your customers’ sense of urgency will help you create a satisfying customer experience.
The benefits are clear.
In addition to the core benefits — industry-leading retirement savings and 401(k) plans, comprehensive health care insurance options, dental and vision plans, flexible spending, family leave, and paid training and time off — we offer free Spectrum products and services where available, education assistance tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
What's required to get started?
The minimum qualifications for the Internet/Voice Representative are:
Ability to read, write, speak and understand English
High School Diploma or GED
Preferred qualification
6 months or more customer service experience
1 year or more working with computers and multiple software applications
6 months or more heavy volume phone experience in a customer service/call center job
Are you ready to join our team?
Now that you know a little more about us, why not apply now? Heads up! There is a brief assessment in the application. We recommend taking the assessment in a distraction-free environment.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
The pay for this position has a salary range of $20.00 to $36.35. The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience and location. Also, certain positions are eligible for additional forms of compensation such as bonuses.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Please use the following link to apply: https://jobs.spectrum.com/job/flushing/rep-1-cust-svc-video-repair/4673/63823527184.