As a Customer Service Representative, you will be the primary point of contact for customers, addressing their inquiries, resolving complaints, and providing information about products and services. Your main objective will be to ensure customer satisfaction and cultivate positive relationships with clients to foster loyalty and retention.
Responsibilities:
Handle incoming customer inquiries via phone, email, chat, or in person promptly and professionally.
Provide accurate information about products, services, pricing, and availability.
Assist customers with placing orders, tracking shipments, processing returns, and resolving billing issues.
Address customer complaints and concerns in a courteous and empathetic manner, striving to achieve swift resolution.
Escalate complex issues to appropriate departments for further investigation and resolution.
Maintain detailed records of customer interactions, transactions, inquiries, and complaints.
Follow up with customers to ensure their issues have been resolved to their satisfaction.
Identify opportunities to upsell or cross-sell products and services to existing customers.
Stay updated on company policies, procedures, and product offerings to provide accurate information to customers.
Collaborate with other departments such as sales, marketing, and operations to ensure a seamless customer experience.