We are looking for a high energy community/building manager for one of our Brooklyn locations! You will be the point of contact for the building and will be responsible for ensuring we meet our members' needs. Networking/building relationships with our members is an essential part of this role. You will be in charge of day to day building operations which include but are not limited to the below listed.
Customer Service:
Openly communicate with members regarding their concerns/needs to ensure member satisfaction
Ensure all are adhering to guidelines in an effort to provide a productive space for all
Mediate complaints regarding other members who may be violating community guidelines
Maintain a fair environment for all
Proactively converse with members about their business and identify networking opportunities
Building Maintenance and Operations:
Daily walk-through of the building, identifying any repairs that may need attention
Manage workday of onsite cleaning staff
Basic troubleshooting of HVAC system followed by reporting to HQ of any issues
Meet with members to assess reported issues and send detailed report to HQ for repairs
Data entry and maintenance of spreadsheets in order to ensure accurate log of current members
Following up with outstanding maintenance issues
Logging incoming packages by scanning into package log system
Weekly inventory of supplies needed
Sales:
Facilitating tours of the building during business hours both scheduled and walk-ins
Following up with prospective clients after tour is completed outlining information discussed on tours
If needed, negotiate prices with the sales department to meet the needs of the client
Update CRM as tours are conducted to see where client stands
Prepare and walk through client with appropriate paperwork to be processed
Ensure all vacant units are prepared for immediate occupancy
Assisting current members with upgrading/downgrading their space
We are looking for a team player with the following qualifications:
Strong written and verbal communication skills
Strong organization skills with the ability to multitask based on urgency
Ability to work independently and as a part of a team
Customer service experience and friendly disposition
Attention to detail both written and with building issues
Ability to foster a sense of community among members and grow relationships
Eager to surpass written job description
Familiarity with Google Drive