employment type: Weekends and evenings needed only Full-time & Part time
We are currently seeking full-time and part-time candidates to join our team as a Financial Service Associate / Teller for a check cashing store.
-Requirements-
Check Cashing Tellers are responsible for providing high quality customer service with each customer transaction.
Training is provided.
The information listed within this description summary is intended to indicate the general nature and level of work. It is not designed to contain or be interpreted as a comprehensive account of all the responsibilities, and/or minimum qualifications required of an employee assigned to this position.
Effectively identifies and responds to customers’ needs.
Processes customer transactions including but not limited to cashing checks, money transfers, bill payment and prepaid cards; ensures all necessary information is in place prior to completing transactions.
Opens new customer accounts.
Ensures completion of customer transactions in a timely and courteous manner.
Establishes and maintains customer accounts by updating photos, addresses, phone numbers, etc.
Responds to customers’ inquiries regarding their accounts.
Promotes company's services by offering customers information on valuable services.
Sells money orders, postage stamps, Metro cards etc
Maintains a safe and secure work environment by following the company's safety/security policies and procedures.
Follows all Company’s cash handling procedures.
Keeps the Secure (teller) Area clean and tidy.
Performs light cleaning such as sweeping/mopping the store lobby and the Secure Area as needed. All employees are also required to clean up after themselves including but not limited to the restroom, emptying trash bins and taking out garbage.
Performs cash drawer opening and closing procedures at the beginning and the end of the shift; reconciles checks cashed, payments made and other transactions performed during his/her shift.
Performs other duties as assigned by supervisor.
QUALIFICATIONS:
Superb customer service skills.
Excellent communication skills.
Proficient computer operator.
Commitment to excellence and high standards.
Strong multi-tasking skills.
Ability to work independently and as a member of a team
Ability to understand and follow written and verbal instructions.
Professional appearance and demeanor.
Ability to effectively communicate with people at all levels and from various backgrounds.
Acute attention to detail.
Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
PHYSICAL/MENTAL REQUIREMENTS:
While performing the duties of this job, the employee is frequently required to do the following:
Stand for long periods of time.
Calculate figures and amounts.
Work at different stores as the need arises (floating)
Work at least 8 hours in confined areas without leaving the store (including lunch and other breaks).
Work alone throughout the shift.
Open and close the store when required.
Experience/Skills: Sales, cashier or other money-handling experience desired but we will train.
Customer service orientation. Excellent verbal and written communication skills. Analytical and problem solving skills. Basic computer skills- Windows based applications and Teller POS workstation (Tellermetrix system). Ability to use: Telephone, Fax, Copier, Calculator. Retail/sales experience preferred.