Best Deal Car Service Inc., named in Inc. Magazine’s 5000 Fastest Growing Companies for 4 consecutive year is a leader in the car service industry serving the northeast Bronx community for over 30 years. We are seeking a Bilingual Customer Service oriented individual, with the ability to provide high quality of customer service to our customers and develop a professional working relationship with our affiliates.
As a Customer Service Representative you will:
Manage inbound calls from our cash and corporate non-emergency transportation queues
Listen and obtain information from callers in a professional, systematic and organized manner
Maintain flexibility in efforts to provide quality service to our callers to help the company with its operational and business goals
Work systematically and efficiently with all stakeholders
Keep information organized and accessible, maintains clean and functional work space
Perform other related duties and assigned tasks
Promotes mutual respect among drivers, customers and team members
Our requirements are:
Proof of COVID Vaccination or medical or religious exemption
Bilingual - English and Spanish a MUST
High School diploma or GED
Previous call center experience or dispatching (livery base with Limosys Software) a plus
Ability to work in a fast-paced, customer focused environment
Flexibility to work weekends, over nights and / or holidays as required
Exemplary phone communication skills
Ability and desire to provide outstanding customer service
Proficiency in MS Office applications
Possess a great personality and team spirit
Ability to relate to a diverse group of customers and their requests
Ability to identify and empathize with customer needs and circumstances
Possess excellent interpersonal and organizational skills
Punctuality and excellent attendance are critical
Ability to maintain confidentiality in accordance with HIPAA regulations
Ability to meet or exceed performance objectives established by the company
Possess and exhibit high ethical and best in practice standards.
We offer
One-week paid vacation
Holiday pay
Paid Birthdays Off
Training and Development
Monthly Incentive Programs
Business casual dress environment
Team based performance bonus