I’m Jarrett, the founder and owner of Stella Retreats, a short-term rental property management company based in New York City. We manage 20+ listings across the Catskills-Hudson Valley and Candlewood Lake, Connecticut, and are expanding quickly. Our team currently includes two employees in addition to myself, and we’re looking to bring on another strong team member as we grow.
As the company expands, I’m looking for a part-time team member (starting at 8 hours/week at $20/hr) with the potential to grow into a full-time role.
What You’ll Do
- Handle guest communications across multiple properties, including phone calls, texts, and Airbnb/VRBO messaging
- Support with conflict resolution and problem-solving on the go
- Coordinate with cleaners, maintenance staff, and contractors to ensure smooth turnovers and repairs
- Assist with administrative tasks, such as billing, scheduling, and internal project support
- Help implement processes and systems as we continue scaling
What We’re Looking For
- Detail-oriented with excellent organizational skills
- Strong phone communication skills and ability to handle conflict with professionalism and empathy
- Problem-solver who can think quickly and act independently
- Experience in hospitality, property management, or customer service (preferred)
- Comfortable with technology (Airbnb/VRBO platforms, Google Workspace, Excel/Sheets, messaging apps, etc.)
- Based in or near the Catskills, Hudson Valley, or Westchester area (preferred for local coordination)
Role Details
- Part-time: 8 hours per week to start
- Pay: $20/hour
- Flexible schedule, but availability to respond to guest issues in real time is important
- Opportunity to grow into a full-time role as the business expands