Responsibilities:
- Lead, motivate, and manage a team to ensure excellent customer service and maximum efficiency while processing cars and signing up new members.
- Learn and develop mechanical skills to ensure smooth operation of equipment and maintenance of the facility
- Provide outstanding customer service and resolve customer complaints and issues in a timely and professional manner
- Manage inventory, ordering, and supplies to ensure adequate stock levels
- Work with marketing team to create and implement marketing campaigns to increase business visibility and customer retention
- Train new staff and ensure ongoing staff development to maintain a high level of performance