At Harris Water Main & Sewer Contractors, we are a family-owned company that has been serving the Brooklyn community since 1918. With over 100 years of experience in the plumbing industry, we pride ourselves on delivering top-notch service and ensuring our customers receive the highest quality of work.
Position Overview:
We are seeking a Collections Specialist to join our team. The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to effectively manage past-due accounts while maintaining positive relationships with clients. While accounting experience is a plus, it is not required for this position. What we truly need is someone who is professional on the phone, an excellent communicator, and able to adapt their tone and approach to suit different customers and situations. The ability to gauge when to be firm versus empathetic is key to success in this role. The ideal candidate must also be confident in their ability to collect payments, as this role requires someone with a special skill set to handle challenging situations and ensure timely payments.
Key Responsibilities:
Contact customers with outstanding balances via phone and email to secure payment.
Maintain a thorough and organized system for tracking collections activity.
Work closely with the accounting team to resolve billing disputes and discrepancies.
Negotiate payment plans and settle accounts when applicable.
Keep accurate records of all collections interactions and payment arrangements.
Collaborate with other departments to ensure a seamless customer experience.
Provide regular reports on collection status and outstanding balances.
Requirements:
Proficiency in Microsoft Outlook and Excel is required; QuickBooks experience is a plus
Strong communication skills, both verbal and written.
Ability to handle sensitive situations with diplomacy and tact.
Ability to work independently and manage time effectively.
High level of professionalism and customer service.
Detail-oriented and highly organized.
Previous experience in collections or a related field (construction or plumbing industry experience a plus).
Benefits:
Paid vacation, sick days, and holidays.
Growth opportunities within the company.