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Job Details
SUNY New Paltz VacancyExternal Posting (Professional)
Applications are invited for consideration for appointment to the following position:Department: Inst. Media Svcs.Budget Title: Assistant for Instructional ResourcesLocal Title: Audio Visual TechnicianPosting Date: March 17, 2025Classification: SL-3Duties: The Department of Instructional Media Services (IMS) at the State University of New York (SUNY) at New Paltz invites applications for the position of Audio-Visual Technician.This is a full-time, 12-month, on-site position as a member of Instructional Media Services that supports campus classrooms and conference spaces. This person is responsible for performing audio-visual equipment installations, maintenance, responding to trouble calls and diagnosing issues. Additionally, this position serves as backup support for departmental activities. We are looking for a highly motivated individual with a learning mindset to work in a team-oriented environment. We are dedicated to supporting learning opportunities to enhance initiatives related to classroom technologies.Responsibilities of the role include but are not limited to: Performs audio visual system installations, including devices, mounts, cables, conduit, raceway, and pathways. Performs the configuring and commissioning audio visual devices. Receive and respond to incoming end user trouble calls via service desk tickets, email, phone, or chat. Performs preventative maintenance and device software updates. Perform audio visual system diagnostics, troubleshooting and repair. Assists with asset management and documentation. Assists with vendor oversight. Assists with purchasing and maintaining consumable stock inventory Document progress and tasks in ticket tracking software.Qualifications: Required: Associate degree or 2 years full-time work experience providing hardware installation or support. Proficient in the use of Microsoft products. (Teams, Outlook, SharePoint) Hands-on hardware troubleshooting experience Analytical and problem-solving abilities, with keen attention to detail Strong written communication and customer service skills Experience working in a team-oriented, collaborative environment Flexible and adaptable regarding learning and understanding modern technologies Ability to walk, stand, kneel, crouch and lift boxes up to 50 lbs Ability to work on ladders Ability to use hand and power tools Valid driver’s licensePreferred: Experience providing technical support for higher education or business Degree in audio visual technology, educational technology, networking, or related field of study In-depth and broad knowledge of computing technologies, networking, audio-visual equipment, presentation, and control systems Familiarity with using asset and ticket tracking software Experience working with Crestron AV systems Certifications in the audio-visual field Experience working with and serving diverse populations Experience using various hand and power tools (impact drivers, drills, saws, grinders)Contact Information: Electronic submissions required. Individuals with disabilities who need assistance with the application process should call (845) 257-3628.Candidates will be required to electronically submit: cover letter resume contact information for three professional referencesPlease apply by visiting https://jobs.newpaltz.edu/postings/2794Deadline: Applications will be accepted until the position is filledOther important information about this vacancy: This position offers full New York State benefits which are among the most comprehensive in the country; see them here: https://www.suny.edu/benefits/benefit-summaries/. The State University of New York at New Paltz is a highly selective, public University that is recognized regionally for the strength of its academic programs. It is located in the beautiful Hudson River Valley with easy access to New York City and other nearby recreational and cultural amenities.SUNY New Paltz recognizes the unique skills, perspective, talents and passion that each employee contributes to its learning community. To work here is to accept an invitation to participate in the growth and development of all campus members—students, faculty and staff. The University’s commitment to inclusive excellence is an important part of our mission of public education and our culture. New Paltz continues to work on building a community that supports freedom, mutual respect, and civility. We seek others who support these values of diversity and inclusiveness and candidates of all diverse backgrounds who wish to participate in our cultural aspirations are welcome and encouraged to apply. All people with disabilities are encouraged to apply.The State University of New York at New Paltz is an AA/EOE/ADA employer.Federal law and regulations require notice to all prospective employees regarding crimes that have occurred on campus in the current three year period. Please refer to the University Police Web site for the complete Annual Security Report (Clery Report) at https://www.newpaltz.edu/police/clery-compliance/annual-security-and-fire-safety-reports/.Web Site: https://jobs.newpaltz.edu/postings/2794Application for Employment