Ensure the maintenance and effectiveness of the management system of the Certification Unit in accordance with ISO/IEC 17065 and documents of the accreditation bodies.Ensure that awareness to compliance to customer requirements is encouraged at all levels.Maintain documentation of the certification system (quality manual, procedures, forms, etc.) and ensure its control (writing, editing, distribution…).Monitoring dashboard.Monitor corrective actions and preventive recommendations for improvement (after audits, customer complaints, appeal, management review meetings and ISC and others), their assessment and their effectiveness.Organize and prepare the meetings of management review and Impartiality Safeguarding CommitteeProgram, organize and prepare the agenda of management reviews and write their minutes. Analyze the status of all corrective and preventive actions and submit them to the management review.Collect and manage suggestions for improvement.Manage complaint and appeal processPlan, monitor and carry out internal auditsCoordinate the staff performance evaluation and maintain the relevant training plansMonitor the development and updating, as well as archiving, of documentsAct as the main contact point for the external accreditation bodies.Responsible to train the corresponding teammates, if applicable, and monitor the relevant performance.Provide or allocate trainings to the CU team members.Collect and manage suggestions for improvement.