Req Number 119482Position requires several weeks of onsite training in Melville. Candidates must have the ability to commute to the office as needed.Schedule: 3 Days/Week 9:00am-5:00pmResponsibilities
Handles 30-50 inbound and outbound calls each day in a high-volume, fast-paced environment.
Documents customer inquiries, issues, transactions and other relevant information into Salesforce application.
Communicates clear instructions and education related to scheduled services utilizing appropriate guidelines.
Demonstrates critical thinking when assisting patients.
Ability to multitask multiple computer applications while speaking with a patient.
Performs related duties, as required.
Required Experience & Qualifications
High School Diploma, required. Associate Degree, preferred.
Minimum of one (1) year customer service experience, required. Experience in healthcare industry, preferred.
Excellent communication and problem resolution skills, required.
Excellent customer service telephone skills; ability to listen attentively and speak clearly in pleasant, professional manner, required.
Excellent organization, tracking and follow-up skills, required.
Additional Salary DetailThe salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).The salary range for this position is $20-$20/hourIt is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.