Tim Hortons Shift Supervisor - MassenaJob DetailsJob LocationTim Hortons Massena - Massena, NY Position TypeFull Time Salary Range$17.00 - $17.75 Hourly Job ShiftAny Job CategoryFranchise Shift SupervisorJOB SUMMARY: As a Tim Horton’s crew member, you are also a member of the Tarbell Management Group Retail Department. You will conduct business according to the details of your job description and the employee manual, making the customer our # 1 priority. As a member of the Tim Horton/TMG team you will be required to live and breathe our mission to deliver excellence in the markets we serve. ORGANIZATIONAL MANDATES: Customer Service
Demonstrates that customer service is his/her number one priority
Makes a positive first impression: smiles, makes eye contact, maintains a positive tone of voice and says thank-you
Responds to customers in a friendly manner with an appropriate sense of urgency
Suggests products, combos or sizes appropriately
Resolves customer concerns and complaints in a friendly manner
Keeps the front counter/drive thru area clean, stocked and ready for rush periods
Follows proper order taking and cash procedures (using in-house POS system)
Policies &Procedures
Follows all store policies and procedures (e.g. cash handling procedures, hand washing, back door policy, break policy, injury & illness reporting policy)
Reports all accidents, unsafe conditions and security incidents to management
Maintains a neat, clean and professional appearance, in accordance with the Career Wear policy
Follows all production policies and procedures on a consistent basis (glaze, pastries, etc.)
Only operates equipment if properly trained and in accordance with applicable laws
Arrives at the store at the scheduled time and prepared to work. Follows all break/meal period rules, minimizes absences/tardiness and follows all applicable call-in/call-off procedures
Operations
Always follows Tim Hortons standards and guidelines when preparing product for our customers
Always records coffee times on the pots, and discards expired coffee
Prepares soups, sandwiches, bagels and accompaniments as required, following the order monitor to ensure accuracy of each order
Minimizes food waste and ensures freshness by making smaller quantities of food more often throughout the day and records baked items and waste on the production sheet
Responds to showcase needs with an appropriate sense of urgency
Adheres to product shelf life and minimum quantity standards
Receives deliveries and ensures that the temperature, quality and dates of the received products are correct
Supports a clean dining/baking environment through regular clean up
Regularly takes temperatures of the required product, fridges and freezer and records information in the Time & Temperature Log
Follows proper hand washing techniques and all sanitation guidelines
Other duties as required
When the Store Manager is absent:
Completes End of Day reports including Daily Cash Sheet, deposits, etc.
Assist with weekly ordering of product and ensures that all incoming orders are checked for quality
QUALIFICATIONS:
Previous experience in a supervisory role is an asset
6 months’ previous restaurant experience required
Thorough knowledge of Tim Hortons products and procedures
Current certification in approved food safety training (Advanced Food Safety Test or ServeSafe) is an asset
Reliability and ability to work flexible hours
Strong communication and interpersonal skills
Ability to adhere to policies/procedures/standards (written and oral)
Able to operate effectively as part of a team in a fast-paced environment
Ability to make correct change (basic mathematical skills)
CONCLUSION
This job description will give you a guideline to use to help ensure your success in your position. Tim Hortons and Tarbell Management Group are committed to ensuring customer and employee satisfaction. In light of your customers’ or Tim Hortons or TMG’s needs we may change or alter some of the responsibilities of a position in order to accommodate our business success.