Patient Registration Clerk (CSEA)

DescriptionHOW WE CARE FOR YOUAt St. Lawrence Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.SUMMARYThe Patient Registration Clerk provides customer-service and registration/switchboard services within Canton-Potsdam Hospital, and assumes the responsibility for successful financial outcomes of all patient services. Under the general supervision of the Patient Access Services Manager, this position performs imperative duties including registration pre and full, insurance verification, switchboard and life support alarm coverage, data entry, and point-of-service collections, while maintaining patient relations, customer satisfaction, and Canton-Potsdam Hospital financial solvency.Join the Massena Hospital (MH) team and be part of our mission to provide top-notch healthcare to our community! Massena Hospital is a vital part of our community, offering exceptional healthcare services in a welcoming and compassionate environment. We are an acute care facility with 25 beds, providing a wide range of medical, surgical, and pediatric care.STATUS: Per DiemLOCATION: Massena HospitalDEPARTMENT: Patient RegistrationSCHEDULE: 8 hour, VariableATTRIBUTESRequired: High school diploma or equivalentPreferred: Associate's degree in related fieldPreferred: Medical technologyRESPONSIBILITIESRegistration:Interviews the patient and/or family member either in person or by telephone to collect demographic, financial, and medical informationPerforms correct name inquiry and identifies patient according to policy and procedure without errorsCollects complete demographic information of patient including address, phone number, and employerCollects medical information to include patient complaintExplains consent information, obtains signatures, witnesses (legibly) with no omissionsObtains copy of patient identification document(s)Completes registration process within five minutes for preregistered patients and ten minutes for non-preregisteredContacts physician offices to obtain and confirm patient informationRevenue Cycle:Views insurance card(s) and scans into computer system reviewing for mandatory precertification and/or other third party payer requirementsCollects complete financial information to include payer name, identification number, group number, subscriber name, guarantor name and address, and precertification numbersSelects appropriate financial class and insurance codePerforms online real-time eligibility verification and registration scrub via AhiQa and makes changes to registration errors accordingly and in a timely fashionScreens for insurance eligibility via insurance websites, where appropriateCompletes Medicare Secondary Payer Questionnaire for all Medicare-eligible patientsCompletes all admission forms required by MedicareVerifies third party payer benefits and Worker's Compensation according to departmental policy and procedureCollects any patient-pay balances such as copay, co-insurance, or deductible at the time of registrationRefers patient to Patient Financial Advocacy Program when appropriate and per departmental procedureBalances cash drawer, completes cash receipt, issues patient receipts, and secures cash drawer daily with no exceptions. May be responsible for daily security of cash safe.Switchboard:Serves as hospital switchboard operator answering the phone in a courteous and professional manner and responds to patient/customer inquiries/needs in an expedited mannerCommunicates effectively when answering assigned telephone lines within three rings and identifying self at all timesServe as answering service for the doctors while responsible for switchboard operations and pages providers as neededComplete all paging for admission outpatient areasMaintain the Call schedules and away noticesManage the Hospital Lockdown from 8p -6amMonitor various life support alarms located in the office and reporting danger alarms for the correct personProvides directions for patients and/or visitorsReceives, processes, and coordinates bed requests for patient bed assignmentsPerforms other clerical duties as assigned by Patient Access ManagerCustomer Service:Practices proficient customer service skills by greeting and treating all patients and staff with respect and discretionCapable of empathizing with the circumstances of patients and families while maintaining an objective approach to the disposition of each accountProvides an explanation of any patient wait and responds to all patient requests. Notifies manager of any patient wait times longer than 15 minutes.Greets each patient and identifies self by name and roleManages waiting room and patient arrival needsIdentifies and directs patients to ED registration as neededWelcomes patients to the facility in a friendly and courteous mannerNotifies the manager of incidents, errors, or patient complaintsMaintains patient privacy and confidentiality at all times according to established proceduresAssess environment for safety hazards, which could harm patients, visitors, or other hospital employee's and reports any identified safety hazards to facilities/housekeeping/managerExhibits professionalism in appearance, speech, and conductDevelopment:Provide orientation and training of new staffAttend and actively participate in Patient Access Meetings, Training Sessions, and in-service educations, etc.Attend and actively participate in required and voluntary in-service educationParticipate in performance improvement within the organization and departmentPHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.PAY RANGE: $16.05 - $21.20The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/VeteranMinimum Salary: 16.05

Maximum Salary: 21.20

Salary Unit: Hourly