Academy Fire Life Safety offers national one-stop fire and life safety services through our network of self-perform districts and trusted vendor partners. Our experienced account managers ensure clients across the country receive the same quality service for fire safety systems. We combine unmatched industry knowledge and scale with personal service and accountability.Join our team with over 80 years in business and two decades serving hundreds of national and regional account customers. Academy Fire offers unparalleled expertise in the management of multi-site fire and life safety protection. Through our customer service centers in New York and California, we provide coverage 24/7, 365 days a year.Academy Fire Life Safety is seeking District Relationship Specialist!We are looking for professional employees who can deliver top notch customer service to our vendor, district, and customer network! If you are driven and seeking a place to grow, Apply Now!What You’ll Do:
Review and dispatching of monthly preventative maintenance work orders.
Manage district preventative maintenance work orders volume throughout month.
Updating internal notes and scheduled inspection dates.
Follow up on scheduled work orders to validate completion/status.
Prepare and submit necessary updates to internal national account teams.
Identify and escalate issues between internal national account teams regarding districts, client locations, etc.
Manage incoming/outgoing calls to/from technicians, districts, or client location.
Document and record district work order rejections in internal system and communicate trends to district Relationship Manager.
Build and maintain relationships with internal vendor network.
Qualifications and Requirements:
2-5 years of Customer Service experience.
Associate or bachelor’s Degree
Strong verbal and written communication skills.
Detail oriented
Knowledge of MS Office: Outlook and Excel.
Ability to analyze data.
Relationship Building
Ideal Candidate Will have/be:
Professionalism
Sense of Urgency
Production/Task focused.
Ability to Multitask
Time Management skill
Problem Solving
National facilities maintenance experience is a plus.In Office Position only. (Lynbrook, New York)Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions.We look forward to talking with you about career opportunities with Academy Fire Life Safety.For consideration, please apply on-line.Employment with an Equal Opportunity Employer (EOE) including disability/veterans.Other details
Pay Type Hourly
Min Hiring Rate $20.00
Max Hiring Rate $25.00
Req #1096Monday, May 6, 2024Apply#: 15818