Please make sure to attach your resume to complete your application.Summary:Who we are:Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving the most underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve.What you'll do:The Patient Liaison (PL) is a vital member of our team who works directly with clients and the medical teams to ensure seamless delivery of services and a judgement free, high-quality experience for all. The PL schedules medical appointments, welcomes clients to the clinic, answers questions about our program, assists with data entry and collects payments for services. The PL is the trusted source of information and support for families seeking assistance for their pets.What you'll get:Work/life balance:paid vacation time to relaxpaid sick time to healten paid holidays to observeplus - paid personal time to celebrate what and when you likeTerrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are reviewed and subject to change annually)Room to grow: the ASPCA has robust professional development programs to help you grow as a professional and a personSupport: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you onWork Schedule: This is typically a Monday - Friday, 8 hour schedule with flexibility to work occasionally beyond the scheduled work day and Saturdays approximately once per quarter may be required. The application for this position will close at 5pm ET on Friday, April 12, 2024. Candidates that do not submit an application before this time will not be considered.Responsibilities:Job Responsibilities include but are not limited to:Customer Service (70%)Work as part of a team to create a consistently excellent, welcoming client experienceGreet clients, answer questions, schedule appointments and assist with patient intakeMaintain a clean, stocked and organized lobbyManage client check-in to ensure smooth/efficient morning intake processAccurately and efficiently enter client and patient information into databaseProvide and/or coordinate interpretation and translation as needed and support client's ability to fully understand all medical procedures, options, and decisionsProvide clients with referrals to external agencies/partnersAccept payments for services and ensure cash register is balanced daily as neededComplete follow-up and reminder calls / text messages, and coordinate other services as needed (transportation, etc.) to remove obstacles to care and improve appointment complianceSchedule follow-up and additional services as neededParticipate in grassroots community outreach to connect services with clients who need them including participating in ASPCA and CM events and tabling at other community eventsMedical Support (30%)Prepare exam room(s) for use and escort and welcome clients into exam roomsAssist with outpatient exams by taking patient medical historyAct as a scribe as appropriate to increase efficiency of the medical teamDischarge spay/neuter patients, discuss post-operative instructions and supply appropriate paperworkClean, sonicate, pack, and sterilize surgical instruments and clean/disinfect endotracheal tubesClean and disinfect animal areas (exam tables, scales, kennels) throughout the clinic day, following CM standard operating procedures and utilizing appropriate and personal protective equipmentRestock medical supplies as neededAssist medical team with translation service coordination as neededPerform other duties as assignedExemplify the ASPCA's Core Values:HasCommitmentand dedication to improving the lives of animalsDemonstratesOwnershipand feels responsible for outcomesBelieves inTeam- that we are stronger togetherSeeks toElevateothers and reimagine what is possibleFocuses onImpact, specifically making change for animalsQualifications:Ability to build close working relationships with others, both internal and external partners at all levelsAbility to stay calm under pressure and deescalate conflict in a positive and professional mannerAbility to work independently and as part of teamAbility to work standing for 8 or more hoursAgile and flexible work style to support a fast-paced work environment with shifting short term and long-term prioritiesExperience using a computer and navigating software applicationsHigh-degree of integrity and accountability, as well as a desire to carry out the ASPCA's missionHighly organized, with attention to detailMust display a track record of timely and accurate data entryOutstanding customer service skillsEducation and Work Experience:High School Diploma or GED equivalent requiredExperience in a social service setting working with diverse populations preferredExperience in community services, customer service, community organizing, advocacy or related field preferred Compensation and Benefits:Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $25.55 - $26.99For more information on our benefits offerings, can be found . The Compensation Team will review internal candidates' current compensation, to determine if an offer beyond the target hiring range may be applicable.Stay Connected - Join Our Talent CommunityIf you are interested in joining our team but do not see a position listed that fits your experience or interests, please click to stay connected to future opportunities with the ASPCA.Qualifications:Bilingual (Spanish) Strongly PreferredLanguage:English (Required), SpanishEducation and Work Experience:GED, High School Diploma (Required)Experience in Community Services, Customer Service, Community Organizing, Advocacy or Related FieldOur EEO Policy:The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process.Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances.ASPCA is an Equal Opportunity Employer (M/F/D/V).Please don't forget to attach your resume to complete your application.About Us:The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States.The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers.The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources.At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision - that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering.Minimum Salary: 31200.00
Maximum Salary: 31200.00
Salary Unit: Yearly