Vacancy caducado!
- Respond to incidents reported by end users related to application/ construction management process issues
- Perform appropriate software application troubleshooting to determine true nature of problem, and utilizing documentation, online assistance and expertise of other staff members, when necessary.
- Successfully interpret and capture information for classifying requests.
- Properly route requests requiring additional approval or support.
- Escalate complex or troublesome issues to software vendor and/or to the appropriate IT application management team
- Take ownership of tickets assigned to ensure proper follow-up and follow through on issues.
- Follow and enforce CM policies and procedures.
- Efficiently manage daily work queue.
- Experience with Kahua or some Construction Management software
- Excellent verbal communication skills
- Construction knowledge preferred but not required
- Ability to handle high volume of calls
- Excellent written skills to handle email correspondence
Vacancy caducado!