Position Summary
The General Manager is an ambassador to our community and is responsible for ensuring a safe and productive environment, an exceptional guest experience, and leading the entire FOH and BOH operations. This role acts as a role model, leader and problem solver who makes informed decisions. Ultimately, the GM is accountable for managing the workforce in a timely and thoughtful manner in order to achieve maximum financial and experiential results.
The ideal candidate will serve as a positive and influential figure within the restaurant, prioritizing the success of the business, leading by example, consistently boosting morale, and actively enhancing their team's performance.
Taking ultimate responsibility for overseeing and managing all aspects of the restaurant's operations.
Proactively addressing issues, solving problems, upholding exceptional service standards, and fostering positive morale throughout.
Requirements
2 to 4 years of successful experience in a General Manager role
Significant experience managing a team of 40+ hourly employees, showcasing adept leadership in a high-volume environment
Robust knowledge of back-of-house operations, coupled with a proven history of cultivating strong relationships with kitchen management and staff
Demonstrated expertise in successfully opening new restaurants
Strong financial acumen with experience in budgeting and forecasting
Proven track record of consistently fostering staff development and training initiatives to enhance overall guest satisfaction
In-depth knowledge of industry regulations, health and safety standards, and compliance requirements
Strong technology systems experience including proficiency in Toast POS, Resy, and scheduling systems
Comprehensive knowledge and understanding of prevalent HR concerns and best practices in manager-to-employee relations
Commitment to working a minimum of 50 hours per week, with flexibility to adapt to the operational needs of the business
Exceptional problem-solving and decision-making skills
Minimum Qualifications
Ability to perform essential job functions when working in a high business volume, fast-paced environment
Ability to walk, stand, and/or bend continuously and for extended periods of time as required to perform essential job functions
Able to lift 30+ lbs.
Able to work late nights, weekends and holidays, and variable schedule, per the needs of the business
Excellent verbal communication skills
Fluent in both written and spoken English
General knowledge of industry safety standards and procedures
Industry standard knowledge of classic drink recipes, beer, wine, and spirits
Must be a strong leader committed to the team
Mature, professional and organized
Mastery of computer-based technologies (familiarity with Google Suite, Toast POS, and Resy a plus)
Willingness to work in outdoor climate conditions
Physical Demands and Work Environment
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.While performing the functions of this job, an employee must walk, stand, or remain stationary during the entire shift. Employees must be able to continuously reach, bend, lift, carry, stoop and wipe with the potential for slipping or tripping. Employees must frequently wash their hands and lift or move up to 35 pounds.
Benefits
401K after 1 year
Employee discount
Medical, dental, and vision insurance
Transit benefits
Equal Opportunity Employer
Arthur & Sons is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, marital status, veteran status, or any other basis protected by local, state, or federal law.