All Island Mechanical is a family owned Air Conditioning, Heating, Plumbing, and Electrical company located in Setauket on Long Island. We are looking for a receptionist/secretary to handle customer service inquiries, establish and manage daily schedules for field technicians, and coordinate and execute equipment commissioning, among other tasks.
Responsibilities:
(Includes, but not limited to)
Manage technical support process for new and existing customers
Communicate with customers systematically to provide status updates on service/startup and open issues
Liaise with field technicians (direct reports to this position) on a constant basis to accommodate customer requests, ensuring service issues are adequately resolved and startups completed per required schedules
Provide phone technical support for customers
Track/follow-up on open issues.
Qualifications/Requirements:
Prior experience with managing service or field technicians preferred; relevant experience will be considered.
Helpful Skills:
Excellent customer service and ability to resolve customer issues
Ability to follow through
Good problem solving capabilities
Presentation, verbal communication and computer skills
Show initiative and have good attitude
Must be able to work well with others
Working knowledge of Housecall Pro, Excel
If interested please reply via email with a resume so that we may get to know you better.