Vacancy caducado!
Job ID: 2214182
Location: KINGS POINT , NY , US Date Posted: 2022-09-20Category: Information TechnologySubcategory: Technical SupportSchedule: Full-timeShift: Day JobTravel: NoMinimum Clearance Required: NoneClearance Level Must Be Able to Obtain: Public TrustPotential for Remote Work: NoDescription Description - External Job Description:- Provide technical support for workstations/Laptops/tables, printers, mobile devices, and office infrastructure
- Available to be on site as essential personnel and work around academic calendar and support cycles
- Support client network connectivity through wireless, wired, guest, DMZ and mobile networks with NAC policies
- Provide support for faculty/Staff and Student's with software applications, backup, anti-virus technologies, including Academic and educational suite of software including engineering and simulation programs
- Work with Active Directory for user and computers management for GPO, MFA, Password management etc.
- Ability to diagnose hardware/software problems and escalate to higher tier with proper troubleshooting and notes
- The candidate should have an eye for detail, ability to multi-task, organize priorities, and work in a systematic style following Standard Operating Procedures (SOPs) and guides
- Provide world-class customer service and technical support via phone, in-person and or other communication mediums
- Basic understanding of networking protocols - ICMP, DNS, WINS, DHCP, VPN, TCP/IP
- Experience with imaging, backup, anti-virus, anti-spam, and spyware technologies
- Desire to keep up-to-date with changing and emerging technologies
- Superior organizational skills with a strong attention to detail
- Perform other duties as assigned by manager
- At least 3 years of experience in field support
- Minimum A+ Certification- Preferred certifications Security+, Net+, MCSA, CCNA
- Attention to Detail - able to efficiently process individual tasks quickly and accurately.
- Integrity - ability to be honest and maintain strong moral principles.
- Procedure Development - ability to develop, maintain and drive standardized processes, procedures and work flows through the organization.
- Attitude - driven to constantly learn and adapt to new technologies and solutions.
- Interpersonal Skills - be a master of all interactions and communication with co-workers, vendors, faculty/Staff and Students.
Vacancy caducado!